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Setup & License forum

3Dconnexion Mouse jumping

Mario Sacco
Enthusiast
I just bought the 3Dconnexion Mouse wireless.
In Archicad it jumps when I move in any direction.
It works fine in Rhino, Sketchup and also in the 3Dconnexion 3d model test.
It doesn't depend on the detail of the model.
See the link of the video attached.

As you can see in the video the ucs reference compares during the visualization because the moving is interrupted and the result is a no smooth experience. The model is a cube in wireframe.

I'm not able to open the Radial Menu (RM Menu) using the 3Dconnexion buttons.
Tested in AC 24, 23, 20 with the same issue.

I tried to work on many setting without any improvement:
- Application - open low resolution
- Reduce all the option in Open GDL
- Reduce all the option in Work Environment
- Reduce the window
- Reduce monitor resolution.
- Change Overall speed in 3Dconnexion ARCHICAD setting
- Connect directly the mouse with the cable without the wireless
- Type in Monitor the code "sudo killall -STOP -c usbd" to avoid problem in USB alimentation
- Turn off internet connection
- Turn off other software
- Turn off spyware software
- Remove other USB Device

Someone else had the same problem?

MAC OS - Catalina 10.15.7
MacBook Pro (Retina, 15-inch, Mid 2014)
2,5 GHz Intel Core i7 quad-core
16 GB 1600 MHz DDR3
NVIDIA GeForce GT 750M 2 GB
Intel Iris Pro 1536 MB
MacBook M1 Max 64GB- OS X 12.2.1 - Archicad 25
https://www.archiradar.it/en/
21 REPLIES 21

Minh Nguyen
Graphisoft Alumni
Graphisoft Alumni
Hello,

Thank you very much for the report and I am very sorry for the issue!

Unfortunately, due to the pandemic restriction, we cannot access our own device for testing. Our developers have checked the code to find the bug, but they couldn't find anything that could conflict with the mouse.

Nevertheless, we entered the case into our system for further investigation. I really do hope that this pandemic will be over soon as we can access to the necessary equipment for further troubleshooting.

Thank you very much for your understanding! If you have any further questions, feel free to let me know!

Best regards,
Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

Hi Minh,

 

Are there any updates on Graphisoft's bug fix for the 3D connexion space mouse? Thanks in advance for your reply.

AC25 4013 | MacBook Pro (15-inch, 2019) | Monterey 12.1 | 2.4 GHz 8-Core i9 | 32 GB 2400 MHz DDR4

Hi Minh,

 

I'm following up to see if there have any developments on Graphisoft's bug fix for the 3D connexion space mouse on Mac. I was hoping AC26 might resolve these issues, but alas the glitchy behavior is still there.

 

Thanks!

AC25 4013 | MacBook Pro (15-inch, 2019) | Monterey 12.1 | 2.4 GHz 8-Core i9 | 32 GB 2400 MHz DDR4

They will never fix it unless one of us becomes friends with someone that works at this company. I have send tech support requests for this every version for the last 3 years, and most recently during the 26 preview version feedback. Nothing has changed, always ignored.

Tomasz Mlynarski
New York based Architect

Narska
Enthusiast
Graphisoft support for 3Dconnexion devices is horrible. There are bugs I reported 2 years ago that I was told were put on the list of to do's. They never get done. Probably never will.

I have the cad mouse and the space mouse neither works 100%.
Tomasz Mlynarski
New York based Architect

Mario Sacco
Enthusiast
I tested the 3dConnextion Spacemouse on Windows in a PC in Archicad 24 and it worked.
I tested the 3dConnexion Spacemouse in the same MAC computer with a new partition with only Mojave and Archicad and it didn't worked.

AND THEN.......THE PARADOX

3DConnextion Spacemouse works fine with Parallel and Archicad 23 for Windows on a MAC!!!!

Please Graphisoft help!
I think there are problems of permissions.
MacBook M1 Max 64GB- OS X 12.2.1 - Archicad 25
https://www.archiradar.it/en/

I have the same problem on mac with Archicad 24 and 25.

Mario Sacco
Enthusiast

The problem continue to be there.

I have an M1 power book 16 64GB with Monterey AC 25 last update.

I have the same problem I had with the old computer in the first post.

 

I have a 3dconnexion mouse that I can't use.

This situation is not acceptable.

 

The 3dconnexion mouse work perfectly with other applications.

 

Please solve the problem.

MacBook M1 Max 64GB- OS X 12.2.1 - Archicad 25
https://www.archiradar.it/en/

Narska
Enthusiast

I have a similar problem now as well. Navigation used to be butter smooth now it jumps around and I also have a top-of-the-line mac pro.

 

Like I said before, there is only a handful of power users who 3D Connexion, and the guy at Graphisoft who use to support this is probably making cabinet objects right now. It's so sad, I brought up these issues to Graphisoft as far as I could and the last thing they told me was that 'we will address it in the next update'. It never happens.

 

We need to organize a group of people to all at the same time contact them. Otherwise, issues with this will never be resolved, and we have no other realistic hardware or software options.

Tomasz Mlynarski
New York based Architect

Hi Tomasz,

 

Thank you for sharing the issue and I am so sorry for the trouble that it is causing!

 

We tried to reproduce the navigation issue with the mouse here, but it worked well in 3D navigation on macOS.

For further investigation, may I ask for some details about the working environment you're having?

- The model of the mouse

- The firmware version

- Operating System version

- Archicad version and build number

 

Looking forward to hearing from you!

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

Hi Minh

 

Thank you for your attention.

As I said many times the problems is only with Archicad.

The 3d Mouse work fine with other software.

 

Can I ask if you can test the button on the 3d mouse; it should open the radial menu (attached). On my computer, in Archicad, I can't see the radial menu ; 

 

Regards

 

Mario

MacBook M1 Max 64GB- OS X 12.2.1 - Archicad 25
https://www.archiradar.it/en/

Hi Mario,

 

Thank you for the new information!

 

To start with our investigation, may I ask for the following information?

- The model of the mouse

- The firmware version

- Operating System version

- Archicad version and build number

 

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

3dconnexion mouse 

 

3DxWare 10
3DxMacCore version 1.2.0.260 (260)
3DxWare version 10.7.0 (3408)

 

macOS Monterey
Versione 12.0.1
MacBook Pro (16", 2021)
Chip Apple M1 Max
Memoria 64 GB

 

Archicad 25 4013

MacBook M1 Max 64GB- OS X 12.2.1 - Archicad 25
https://www.archiradar.it/en/

Thank you very much! One more thing: may I have the exact model of the 3DConnexion mouse? Is it a Spacemouse Pro or a Spacemouse Compact, etc...?

 

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

SpaceMouse Wireless 

Bought in 2021

MacBook M1 Max 64GB- OS X 12.2.1 - Archicad 25
https://www.archiradar.it/en/

Please also address the issues of certain buttons on the 3D connexion not mapping shortcuts properly inside of Archicad. I took this issue up with 3D Connexion and they confirmed it's a local Archicad problem. Took it up the Graphisoft flag pole with no results in the updates for 2 years.

 

I have the spacemouse, spacemouse pro, and spacemouse enterprise. 

Tomasz Mlynarski
New York based Architect

In BIMX it doesn't work; I can't move anything.

But I can see the radial botton clicking on the button of the space mouse.- 

Schermata 2022-02-19 alle 09.54.49.jpg

MacBook M1 Max 64GB- OS X 12.2.1 - Archicad 25
https://www.archiradar.it/en/

Hi Minh

 

Is there any news on 3dconnexion mouse?

 

MacBook M1 Max 64GB- OS X 12.2.1 - Archicad 25
https://www.archiradar.it/en/

I also am hoping, I bought the newest one and it came out of the box for a week and now just sits

Still looking?

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