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AC 25 Mac installation messes up Codemeter

Ignacio
Booster
Yesterday I installed AC 25 INT on a Mac 10.15.7 Catalina and Codemeter stopped working for all versions. After an hour or two of checking with the local dealer, reinstalling Codemeter and License Manager, and restarts, things started working again. Today I installed AC 25 USA and the same story, only that I haven't yet managed to make it work.

When I insert the Codemeter key, the light blinks intermittently green-orange for a few seconds and then goes off. Google is not helping with interpreting.
8 REPLIES 8

Ignacio wrote:
When I insert the Codemeter key, the light blinks intermittently green-orange for a few seconds and then goes off.
I've occasionally had this problem with AC24 and Mac OS10.14 Mojave when moving the dongle between computers. Removing the dongle, then reinserting, so the light only blinks once, solves it. I think I saw the dongle show up on the desktop as a drive with the multiple light blinking, so I guessed it was being seen as a storage device.

HTH,

David
David Maudlin / Architect
www.davidmaudlin.com
Digital Architecture
AC24 USA • iMac 27" 4.0GHz Quad-core i7 | 24 gb ram • MacBook Pro 2.8GHz | 16 gb ram • OSX10.14.6

Nguyen Minh
Graphisoft Moderator
Graphisoft Moderator
Hi All,

Thank you very much for your report and I am very sorry to hear about the issue!

Starting with Codemeter 7.20, it no longer accepts Hardware keys configured as KEXT. The keys need to be converted into HID. Yesterday, we just solved this same issue with another client: Hardware keys no longer work after installing Archicad 25. After we converted the key to HID, it can now work properly. Please have a look at the article here and please find the converter here.

I'm not sure whether this is the same issue as what you experienced? If that's the case, please make sure to convert the key to HID, as Apple will no longer accept the older interface starting from Big Sur.

Looking forward to hearing from you!

Best regards,
Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

mnguyen wrote:
The keys need to be converted into HID.
In my case, the dongle had been converted to HID.

David
David Maudlin / Architect
www.davidmaudlin.com
Digital Architecture
AC24 USA • iMac 27" 4.0GHz Quad-core i7 | 24 gb ram • MacBook Pro 2.8GHz | 16 gb ram • OSX10.14.6

Nguyen Minh
Graphisoft Moderator
Graphisoft Moderator
Hi David,

Yes, your case is different. If the Hardware key is still in KEXT interface, CodeMeter 7.20 or newer won't even read it. At least in your situation, the key is still working after replugging.

If the issue happens multiple times a day, I would suggest testing with another USB port or another machine. If that doesn't solve the issue, then I would contact the local reseller for further investigation, as the key might have an issue on its own.

Best regards,
Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

Nguyen Minh
Graphisoft Moderator
Graphisoft Moderator
Dear Ignacio,

I am very sorry to hear about that

The Updater requires Java for converting the key. Could you please download the latest version from here and let me know if it allows you to run the tool?

Thank you very much!
Best regards,
Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

Ignacio
Booster
I installed Java, and the updater gives me the screenshot at the bottom, which I don't know whether it means that it can't find the key or that the key is already HID.

The OS does see the key.

Just in case it means anything related, I am pasting below the contents of the WIBU page Events tab. The Container tab says “Warning There was no CmContainer found” and the License Monitoring page says “ERROR 221 CmError 221: No network license information available, Error 221”.
2021-07-16 09:50:46: proxy: system proxy - host: '', user: ''
2021-07-16 09:50:46: No Kext installed. Using FileIO.
2021-07-16 09:50:46: CodeMeter for macOS/x86_64 (B7.20.4402.501.64.1200)
2021-07-16 09:50:46: Running on Mac OS X  10.15.7 
2021-07-16 09:50:46: Execution path: /Applications
2021-07-16 09:50:46: Found IPv4 address: 127.0.0.1
2021-07-16 09:50:46: Found IPv6 address: ::1 | fe80::1%lo0 | fe80::aede:48ff:fe00:1122%en5
2021-07-16 09:50:46: Used Communication Mode (Client): IPv6 IPv4 
2021-07-16 09:50:46: Used Communication Mode (Server): IPv6 IPv4 
2021-07-16 09:50:46: Used IP address: 127.0.0.1
2021-07-16 09:50:46: Used IP port: 22350
2021-07-16 09:50:46: Used CmWAN port: 22351
2021-07-16 09:50:46: Run as network server: no
2021-07-16 09:50:46: Run as CmWAN server: no
2021-07-16 09:50:46: Run as system service: yes
2021-07-16 09:50:46: TMR-Mode: disabled
2021-07-16 09:50:46: Box Access: use FileIO
2021-07-16 09:51:54: Removable Device has been plugged IN!
2021-07-16 09:51:55: EBL-Trace: 
2021-07-16 09:51:55: EBL-Trace: 
2021-07-16 09:51:55: EBL-Trace: 
2021-07-16 09:51:56: EBL-Trace: 
2021-07-16 09:51:56: EBL-Trace: 
2021-07-16 09:55:10: Removable Device has been plugged IN!
2021-07-16 09:55:14: Removable Device has been plugged IN!
2021-07-16 09:55:14: EBL-Trace: 
2021-07-16 09:55:14: EBL-Trace: 
2021-07-16 09:55:14: EBL-Trace: 
2021-07-16 09:55:14: EBL-Trace: 
2021-07-16 09:55:14: EBL-Trace: 
2021-07-16 10:03:37: Removable Device has been plugged IN!
2021-07-16 10:03:37: EBL-Trace: 
2021-07-16 10:03:37: EBL-Trace: 
2021-07-16 10:03:38: EBL-Trace: 
2021-07-16 10:03:38: EBL-Trace: 
2021-07-16 10:03:38: EBL-Trace: 
2021-07-16 10:28:33: Access from local(IPV4)(Ignacio) to SubSystem (Handle 16) 
2021-07-16 10:28:33: API Event WB201 (BOX NOT FOUND) occurred (returned to caller)
2021-07-16 10:28:33: Handle 16 released
2021-07-16 10:28:33: Access from local(IPV4)(Ignacio) to SubSystem (Handle 17) 
2021-07-16 10:28:33: API Event WB201 (BOX NOT FOUND) occurred (returned to caller)
2021-07-16 10:28:33: Handle 17 released
2021-07-16 10:28:33: Access from local(IPV4)(Ignacio) to SubSystem (Handle 18) 
2021-07-16 10:28:33: License information imported successfully
2021-07-16 10:28:33: Detecting CmContainer with Serial Number 32767-34945 
2021-07-16 10:28:33: Found new entries: 1
2021-07-16 10:28:33: Handle 18 released
2021-07-16 10:28:33: Access from local(IPV4)(Ignacio) to SubSystem (Handle 19) 
2021-07-16 10:28:33: Handle 19 released
2021-07-16 10:28:33: Access from local(IPV4)(Ignacio) to IFI (Handle 20) 
2021-07-16 10:28:33: Handle 20 automatically released (rescan)
2021-07-16 10:28:33: API request failed, Handle 20 is invalid.
2021-07-16 10:28:33: API Event WB106 (INVALID HANDLE) occurred (returned to caller)
2021-07-16 10:28:33: Access from local(IPV4)(Ignacio) to SubSystem (Handle 21) 
2021-07-16 10:28:33: Handle 21 released
2021-07-16 10:28:33: Entry (101074:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:33: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:33: Entry (5000003:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:33: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:33: Entry (6000170:61:4168089601) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:33: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:33: Executing Broadcast for CodeMeter License Servers
2021-07-16 10:28:34: Entry (101074:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:34: Entry (5000003:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:34: Entry (6000170:61:4168089601) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:34: Entry (101074:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:34: Entry (5000003:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:34: Entry (6000170:61:4168089601) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:34: Entry (101074:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:34: Entry (5000003:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:34: Entry (6000170:61:4168089601) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:34: Entry (101074:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:34: Entry (5000003:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:34: Entry (6000170:61:4168089601) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:34: Entry (101074:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:34: Entry (5000003:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:34: Entry (6000170:61:4168089601) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:34: Entry (101074:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:34: Entry (5000003:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:34: Entry (6000170:61:4168089601) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:34: Entry (101074:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:34: Entry (5000003:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:34: Entry (6000170:61:4168089601) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:34: Entry (101074:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:34: Entry (5000003:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:34: Entry (6000170:61:4168089601) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:34: Entry (101074:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:34: Entry (5000003:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:34: Entry (6000170:61:4168089601) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:34: Entry (101074:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:34: Entry (5000003:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:34: Entry (6000170:61:4168089601) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:34: Entry (101074:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:34: Entry (5000003:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:34: Entry (6000170:61:4168089601) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:34: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:35: Entry (101074:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:35: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:35: Entry (5000003:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:35: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:35: Entry (6000170:61:4168089601) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:35: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:35: Entry (101074:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:35: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:35: Entry (5000003:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:35: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:35: Entry (6000170:61:4168089601) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:35: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:35: Entry (101074:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:35: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:35: Entry (5000003:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:35: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:35: Entry (6000170:61:4168089601) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:35: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:35: Entry (101074:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:35: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:35: Entry (5000003:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:35: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:35: Entry (6000170:61:4168089601) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:35: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:35: Entry (101074:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:35: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:35: Entry (5000003:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:35: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:35: Entry (6000170:61:4168089601) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:35: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:35: Entry (101074:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:35: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:35: Entry (5000003:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:35: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:35: Entry (6000170:61:4168089601) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:35: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:35: Entry (101074:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:35: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:35: Entry (5000003:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:35: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:35: Entry (6000170:61:4168089601) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:35: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:35: Entry (101074:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:35: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:35: Entry (5000003:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:35: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:35: Entry (6000170:61:4168089601) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:35: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:35: Entry (101074:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:35: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:35: Entry (5000003:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:35: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:35: Entry (6000170:61:4168089601) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:35: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:35: Entry (101074:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:35: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:35: Entry (5000003:61:137887743) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:35: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:35: Entry (6000170:61:4168089601) not found - Event WB0200 (ENTRY NOT FOUND), Request IP-Address local(IPV4)(Ignacio) (SID 0xce) with StationShare Mode
2021-07-16 10:28:35: API Error 200 (ENTRY NOT FOUND) occurred!
2021-07-16 10:28:35: Access from local(IPV4)(Ignacio) to SubSystem (Handle 88) 
2021-07-16 10:28:35: API Event WB201 (BOX NOT FOUND) occurred (returned to caller)
2021-07-16 10:28:35: Handle 88 released
2021-07-16 10:28:35: Access from local(IPV4)(Ignacio) to SubSystem (Handle 89) 
2021-07-16 10:28:35: API Event WB201 (BOX NOT FOUND) occurred (returned to caller)
2021-07-16 10:28:35: Handle 89 released
2021-07-16 10:28:35: Access from local(IPV4)(Ignacio) to SubSystem (Handle 90) 
2021-07-16 10:28:35: License information imported successfully
2021-07-16 10:28:35: Detecting CmContainer with Serial Number 32767-34945 
2021-07-16 10:28:35: Found new entries: 1
2021-07-16 10:28:35: Handle 90 released
2021-07-16 10:28:35: Access from local(IPV4)(Ignacio) to SubSystem (Handle 91) 
2021-07-16 10:28:35: Handle 91 released
2021-07-16 10:28:35: Access from local(IPV4)(Ignacio) to IFI (Handle 92) 
2021-07-16 10:28:35: Handle 92 automatically released (rescan)
2021-07-16 10:28:35: API request failed, Handle 92 is invalid.
2021-07-16 10:28:35: API Event WB106 (INVALID HANDLE) occurred (returned to caller)
2021-07-16 10:34:35: API Error 221 (NETINFO FAILED) occurred!
2021-07-16 10:34:35: API Error 221 (NETINFO FAILED) occurred!
2021-07-16 10:35:12: Error: No data received in new connection (timeout).
2021-07-16 10:35:40: API Error 221 (NETINFO FAILED) occurred!
2021-07-16 10:35:40: API Error 221 (NETINFO FAILED) occurred!

Nguyen Minh
Graphisoft Moderator
Graphisoft Moderator
Hello,

Thank you very much for the screenshot! This suggests that the key is in HID already.

I would suggest forwarding the case to the local support, as they can continue the investigation in a formal way. But please feel free to let me know if you have any difficulty with it, I would be very happy to discuss the issue in private.

Thank you very much for your patience and understanding!

Best regards,
Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

Ignacio
Booster
I don't know if any of this did it, or it was mere coincidence, but AC24 USA and INT, Codemeter and LIcense Manager Tool are working now after :
- giving different names to each of the application files (Archicad 24 USA, Archicad 24 INT), so as to make sure each of them was getting Security & Privacy > Full Disk Access permissions (when both were named Archicad. only one showed each time in the list —maybe the list is name-driven);
- giving Firewall exceptions to Codemeter and License Manager Tool
- giving Full Disk Access (probably unrelated, but in desperation one shoots everything at it) to Codemeter and License Manager Tool.

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