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Setup & License forum

ARCHICAD 21 IS NOT PRINTING ON HP DESIGNJET 500

Takis
Enthusiast
Hi, I am trying to print to HP Designjet 500 but there is a driver conflict.
Driver 6.1 for the above printer is not recognized at all by Archicad.
The newest driver version 8.1 it is recognized but printer gives error 61.05.

Operating system: Windows 10x64

Archicad 21

Can somebody help please?

Takis
18 REPLIES 18

Karl Ottenstein
Moderator
Can you print from Windows 10 without error other than with ARCHICAD? If so, as a workaround, try creating a PDF of what you want to print and then print the PDF from Acrobat.

If all other programs print, then contact Graphisoft support. If they don't print either, then contact HP...
One of the forum moderators   •   AC 26 USA and earlier   •   MacOS 11.6.8, iMac Pro 10-Core, Radeon Pro Vega 64

Takis
Enthusiast
Hi Karl, yes I can print fine from other programs and I did export to pdf, thanks.

I have already sent a message to Greece Re-sellers.

Do you know if there is any Archicad - large format printer compatibility catalog?

Karl Ottenstein
Moderator
Glad you have a workaround and have determined it is only Archicad. Here's a 10 year old thread on your large format printer:
http://archicad-talk.graphisoft.com/viewtopic.php?t=14890
Takis wrote:
Do you know if there is any Archicad - large format printer compatibility catalog?
Great question. There isn't a printer compatibility list that I know of... but there should be.
One of the forum moderators   •   AC 26 USA and earlier   •   MacOS 11.6.8, iMac Pro 10-Core, Radeon Pro Vega 64

Anonymous
Not applicable
Hi, how Can I solved the same problem? I can't print with HP DESIGNJET 500. Thank you

Takis
Enthusiast
Hi, I solved the printing problem with HP Designjet 500 in Archicad 21 on Windows 10 x64 system:
1 . I have ordered an HPGL/2 card and installed it.
2 . Installed new driver for the above card.
3 . That's it.

Notes:
The card is used and I bought it from the internet. It cost me €120.
It just works fine with no problems at all.
You may print directly with the "Print" button in Archicad.

Takis.

Anonymous
Not applicable
So, is there no solution without having to buy a new card?

Laszlo Nagy
Community Admin
Community Admin
FWIW, on this HP page they say even the HP DesignJet is not supported on Windows 10:

https://support.hp.com/us-en/product/hp-designjet-500-printer-series/25301/model/1834668/document/c0...
....................................................................................................
Get Archicad Tips at https://twitter.com/laszlonagy
AMD Ryzen 1700X CPU, 48 GB RAM, Nvidia GTX 1060 6GB, 500 GB NVMe SSD
2x28" (2560x1440), WIN10 PRO ENG, AC20-AC26
Loving Archicad since 1995

Anonymous
Not applicable
laszlonagy wrote:
FWIW, on this HP page they say even the HP DesignJet is not supported on Windows 10:

https://support.hp.com/us-en/product/hp-designjet-500-printer-series/25301/model/1834668/document/c0...
Okay, but I don't understand why with archiCAD 20, with exactly the same printer and operating system, it worked very well. It don't make sense for me this thing.
If it was a problem with windows 10, it would not work with any program, but with the other programs prints and only with the archiCAD 21 no.

Laszlo Nagy
Community Admin
Community Admin
In that case, that is a very good question.
I will forward this issue to GS HQ.
....................................................................................................
Get Archicad Tips at https://twitter.com/laszlonagy
AMD Ryzen 1700X CPU, 48 GB RAM, Nvidia GTX 1060 6GB, 500 GB NVMe SSD
2x28" (2560x1440), WIN10 PRO ENG, AC20-AC26
Loving Archicad since 1995

Anonymous
Not applicable
laszlonagy wrote:
In that case, that is a very good question.
I will forward this issue to GS HQ.
Thank you very much. I will wait for your answer.

Laszlo Nagy
Community Admin
Community Admin
I will not be able to give you an answer.
I am just forwarding the issue to GRAPHISOFT so that they know about it.
....................................................................................................
Get Archicad Tips at https://twitter.com/laszlonagy
AMD Ryzen 1700X CPU, 48 GB RAM, Nvidia GTX 1060 6GB, 500 GB NVMe SSD
2x28" (2560x1440), WIN10 PRO ENG, AC20-AC26
Loving Archicad since 1995

Anonymous
Not applicable
laszlonagy wrote:
I will not be able to give you an answer.
I am just forwarding the issue to GRAPHISOFT so that they know about it.
Yes I understand. Thanks for your help.

Daniel Kovacs
Graphisoft
Graphisoft
Since HP stopped supporting some designjet printers for Windows 10, they won't work with ARCHICAD 21 either. You can find out more about this here:
https://helpcenter.graphisoft.com/troubleshooting/setup/archicad-21-install-and-startup-troubleshooting-guide/#HP_Designjet_printer_does_not_work_with_ARCHICAD_21_on_Windows_10
Daniel Alexander Kovacs

Professional Services Consultant

GRAPHISOFT



For Troubleshooting and useful Tips & Tricks visit

Anonymous
Not applicable
dkovacs wrote:
Since HP stopped supporting some designjet printers for Windows 10, they won't work with ARCHICAD 21 either. You can find out more about this here:
https://helpcenter.graphisoft.com/troubleshooting/setup/archicad-21-install-and-startup-troubleshooting-guide/#HP_Designjet_printer_does_not_work_with_ARCHICAD_21_on_Windows_10
I can not believe. Such a bad news

Anonymous
Not applicable
Sorry, but something is not logical here.
I also have the same problem.
If the printer works with both ArchiCad 20, Excel, Word etc., but does not work with ArchiCad 21, then how can you blame Windows 10 or the drivers ?????

Barry Kelly
Moderator
AndrisL wrote:
Sorry, but something is not logical here.
I also have the same problem.
If the printer works with both ArchiCad 20, Excel, Word etc., but does not work with ArchiCad 21, then how can you blame Windows 10 or the drivers ?????
As mentioned in the link Daniel posted, Archicad 21 is now Windows 10 compatible so uses the Windows 10 drivers which your printer does not like.
Your other programs are probably Windows 7 compatible (but they will still work on Windows 10 although not certified for it) and use the Windows 7 drivers which your printer does like.

Barry.

One of the forum moderators.
Versions 6.5 to 25
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Dell Precision 3510 - i7 6820HQ @ 2.70GHz, 16GB RAM, AMD FirePro W5130M, Windows 10

Karl Ottenstein
Moderator
Could someone explain why this is a 'show stopper'? I thought that Adobe Reader / etc can still print PDF files to the Designjet 500 as stated in the Help Center article. If so, what's wrong with just saving PDF from ARCHICAD and printing in another app? Extra step, yeah, but at least this ancient (by tech standards) large format printer can still be used?
One of the forum moderators   •   AC 26 USA and earlier   •   MacOS 11.6.8, iMac Pro 10-Core, Radeon Pro Vega 64

Barry Kelly
Moderator
I agree with Karl - print to PDF.

I never print directly to a printer.
I always save (Publish) a PDF.
That way I don't have to start Archicad and load a file if I need a print, and anyone else that does not have an Archicad license can print as well without bothering me.

Barry.

One of the forum moderators.
Versions 6.5 to 25
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Dell Precision 3510 - i7 6820HQ @ 2.70GHz, 16GB RAM, AMD FirePro W5130M, Windows 10

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