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ArchiCAD 20,21,22,23 shows EULA on startup every time.

Anonymous
Not applicable
I have a user who has been having this issue for a while now, with no discernible reason as to why it started or what to do in order to make it stop.

Every single time he opens ArchiCAD 20 (for Mac) it pops up with the End User License Agreement. He simply clicks OK/Accept and everything works just fine. It's not a huge issue, but understandably it's getting pretty annoying for him to have to do this multiple times a day.

All settings have been searched through multiple times, and it was even recently fully re-installed but the EULA popup still persists.

If anyone has any ideas on how to stop this, I'm all ears.
33 REPLIES 33

Ignacio
Enthusiast
It started happening to me today. AC 20 US on a Mac.

Anonymous
Not applicable
Hi
I'm new to Archicad and I noticed this behavior from the beginning... but after an update (6005) it seems it is gone..
alas...next morning after restart question comes up again. so this update is no cure.
(and still not used to flashing white startup screens which could evoke an epileptic seizure...)

Brett Brown
Contributor
The Eula still happens to me on every startup 6005
Imac, Mojave, AC 20, AC 25 Solo UKI, Vectorworks Architect 2021, Revit LT 2021

Barry Kelly
Moderator
Is it a user permission problem on your system?
Sorry I know nothing about how macs work - I have read something about permission repairs?

I assume when you select the "accept" option it must have to save that information somewhere.
If you as the user don't have the correct permissions to update that file (wherever it may be) then that would be why it asks you again the next time you start Archicad.
Just a guess.

Barry.

One of the forum moderators.
Versions 6.5 to 25
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Dell Precision 3510 - i7 6820HQ @ 2.70GHz, 16GB RAM, AMD FirePro W5130M, Windows 10

Mauhaus
Participant
I also experience this annoying issue. Had this through AC20 and now also with AC21. It shouldn't be necessary to confirm acceptance on every startup.
Thomas Mau

AC21 INT Denmark
www.mauhaus.dk

iMac Retina 5K 27" 2017 4.2 GHz Intel Core i7 - 40 Gb 2400 MHz DDR4 ram - OSX 10.12.6 - Radeon Pro 580 8192 mb

The world has enough for everyone's need, but not for everyone's greed - Mahatma Gandhi

Katalin Borszeki
Graphisoft
Graphisoft
Hi All,
The problem that was fixed in the 4012 Update is the following:
Before the 4012 update if you accepted the EULA and changed your network mode from cable to wifi or vice versa, then the next start of ARCHICAD brought the EULA up again.
Is your case the same? I tried to reproduce this on a mac with the 6005 update and could not. Please PM me a screen video, and steps to reproduce...maybe your network setup...so that we can enter this issue as a bug. Right away I can not reproduce it...
Best, k
Katalin Borszeki
Implementation Specialist
GRAPHISOFT

http://helpcenter.graphisoft.com - the ArchiCAD knowledge base

Brett Brown
Contributor
Hi Katalin, I'm not on a network, I have a USB stick if that makes any difference?
Imac, Mojave, AC 20, AC 25 Solo UKI, Vectorworks Architect 2021, Revit LT 2021

Anonymous
Not applicable
I also have been getting this. It doesn't seem to be every time I open AC21, but almost every time.

alemanda
Beginner
I faced that Eula message after installing some drivers related to disk handling on my dell laptop and desktop (intel rapid storage)
AC 19 and AC21 latest hotfix
Win 10 Pro 64bit
Double XEON 14 CORES (tot 28 physical cores)
32GB RAM - SSD 256GB - Nvidia Quadro K620
Display DELL 25'' 2560x1440
www.almadw.it

Brad Elliott
Participant
I'm also getting this randomly in AC21 on Mac.
Mac OS10.13.6 AC23 USA Full

Hackintosh 4 GHz i7 32gb ram NVidia1060

Brett Brown
Contributor
After getting the Eula every time on start up I started getting the attached as well. Now the Eula has stopped for no reason and just getting the attached everytime. Anybody seen this before and any clue to get rid of it? thanks
Screen Shot 2018-01-24 at 10.23.22 AM.png
Imac, Mojave, AC 20, AC 25 Solo UKI, Vectorworks Architect 2021, Revit LT 2021

Brad Elliott
Participant
That's because your firewall is now turned on. You are supposed to be able to add Archicad to the allowed list but I have never gotten it to work. I think it is best to keep the firewall turned on and put up with the pop up.

By the way, I am no longer having the problem in AC 21
Mac OS10.13.6 AC23 USA Full

Hackintosh 4 GHz i7 32gb ram NVidia1060

Brett Brown
Contributor
Yes exactly, all I got from Support was to turn off the firewall, and as you said, Archicad is in the allowed list but doesn't work. Where's Graphisoft on this problem? Hope the lastest update to AC 20 when it is approved for NZ will fix it.
Imac, Mojave, AC 20, AC 25 Solo UKI, Vectorworks Architect 2021, Revit LT 2021

Eduardo Rolon
Moderator
Started to get this on a New AC install on a New MacBook Pro. Always asks after a restart.
eduardo rolón AIA NCARB
Another of the forum moderators.
Macbook Pro 2.4 i9 32GB ram
OS X 10.XX latest
AC25 US/INT -> AC08

Eduardo Rolon
Moderator
Asked again today.
eduardo rolón AIA NCARB
Another of the forum moderators.
Macbook Pro 2.4 i9 32GB ram
OS X 10.XX latest
AC25 US/INT -> AC08

Brett Brown
Contributor
Had Graphisoft spend an hour on my machine and they couldn't fix it so all they said was to wait for the next update to hopefully fix the problem. Also does it on 21 as well.
Imac, Mojave, AC 20, AC 25 Solo UKI, Vectorworks Architect 2021, Revit LT 2021

Eduardo Rolon
Moderator
AC22
Happened today again.
Twice.
Each time after a restart.
eduardo rolón AIA NCARB
Another of the forum moderators.
Macbook Pro 2.4 i9 32GB ram
OS X 10.XX latest
AC25 US/INT -> AC08

Eduardo Rolon
Moderator
Now 22 behaving and 23 pops up.
Nice way to start the new year…
eduardo rolón AIA NCARB
Another of the forum moderators.
Macbook Pro 2.4 i9 32GB ram
OS X 10.XX latest
AC25 US/INT -> AC08

DGSketcher
Virtuoso
I'm getting the EULA dialog each start. This must be generated by an OS update as it was ok until recent and AC23 hasn't changed in that time. Currently on macOS Catalina 10.15.2 which was released 10 Dec 2019 which seems about right for the changed behaviour. I am set up to auto update.
Apple iMac macOS Big Sur / AC24UKI (most recent builds)

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