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ArchiCAD 20,21,22,23 shows EULA on startup every time.

Anonymous
Not applicable
I have a user who has been having this issue for a while now, with no discernible reason as to why it started or what to do in order to make it stop.

Every single time he opens ArchiCAD 20 (for Mac) it pops up with the End User License Agreement. He simply clicks OK/Accept and everything works just fine. It's not a huge issue, but understandably it's getting pretty annoying for him to have to do this multiple times a day.

All settings have been searched through multiple times, and it was even recently fully re-installed but the EULA popup still persists.

If anyone has any ideas on how to stop this, I'm all ears.
33 REPLIES 33

Eduardo Rolon
Moderator
…and today neither asked after a restart, so this is definitely weird.
eduardo rolón AIA NCARB
Another of the forum moderators.
Macbook Pro 2.4 i9 32GB ram
OS X 10.XX latest
AC25 US/INT -> AC08

DGSketcher
Virtuoso
I usually just put my Mac to sleep unless I know there has been an update. So last night I used shutdown. Today AC hasn't requested the EULA. I'm sure Apple do auto micro updates which they don't declare, just occasionally I find native apps that stop functioning or behave badly until a reboot, mail and music are the apps that seem to have the most issues.
Apple iMac macOS Big Sur / AC24UKI (most recent builds)

JaredBanks
Booster
New 16" MBP 2019. Happening to me on both ARCHICAD 22 and ARCHICAD 23. Not every time, but most of the time.
Jared Banks, AIA

Archicad blog: www.shoegnome.com
Archicad tutorial videos: https://www.youtube.com/shoegnome

Eduardo Rolon
Moderator
Just to keep this alive since I get it EVERYTIME I restart my MBP on both 22 and 23 with no solution in sight.
eduardo rolón AIA NCARB
Another of the forum moderators.
Macbook Pro 2.4 i9 32GB ram
OS X 10.XX latest
AC25 US/INT -> AC08

Minh Nguyen
Graphisoft Moderator
Graphisoft Moderator
Hi Eduardo,

Thank you for sharing the issue!

I saw your case reported in our system already, and it was answered by one of our colleagues since 28th of February. Could you help us with providing the required files directly to that case so that we can have some more information to push the investigation forward?

Thank you very much!

Best regards,
Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

Eduardo Rolon
Moderator
Little pressed on time here but it looks like it is the same problem as before. Besides showing it on relaunch it also shows when switching WiFI networks.
eduardo rolón AIA NCARB
Another of the forum moderators.
Macbook Pro 2.4 i9 32GB ram
OS X 10.XX latest
AC25 US/INT -> AC08

Eduardo Rolon
Moderator
and the EULA starts showing up again in 24 after a restart.
This never happened during the Beta BTW.
Could have been the after running the last macOS update but if so this is the only app that does it.
eduardo rolón AIA NCARB
Another of the forum moderators.
Macbook Pro 2.4 i9 32GB ram
OS X 10.XX latest
AC25 US/INT -> AC08

DGSketcher
Virtuoso
Seeing this on my iMac as well.
Apple iMac macOS Big Sur / AC24UKI (most recent builds)

Minh Nguyen
Graphisoft Moderator
Graphisoft Moderator
Hi all,

Thank you for the report!

Is this issue happening on a loop (EULA keeps showing at every startup)? Is there a pattern on when it will show up (like after OS update, Archicad update)?

I would like to collect some logs for further investigation. Could you please share with us the FastLogger Files (https://helpcenter.graphisoft.com/knowledgebase/63116/) and System Report (https://helpcenter.graphisoft.com/knowledgebase/95408/) for the investigation?

Let me know if you'll need a secure place to upload them!
Looking forward to hearing from you!

Best regards,
Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

Eduardo Rolon
Moderator
After the last macOS update, or switching networks, or launching another session. So the pattern is whenever i use AC.
Post the link for the uploads
eduardo rolón AIA NCARB
Another of the forum moderators.
Macbook Pro 2.4 i9 32GB ram
OS X 10.XX latest
AC25 US/INT -> AC08

Minh Nguyen
Graphisoft Moderator
Graphisoft Moderator
Hi Eduardo,

I have sent you the link via Private Message. Please let me know once the files are uploaded.

Thank you very much!

Best regards,
Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

Eduardo Rolon
Moderator
Looks like this has been fixed for 23 and 24, did get it once in 22 but it might be because I have not launched it in some time.
eduardo rolón AIA NCARB
Another of the forum moderators.
Macbook Pro 2.4 i9 32GB ram
OS X 10.XX latest
AC25 US/INT -> AC08

DGSketcher
Virtuoso

This EULA intrusion seems to be really persistent in AC24 6004 UKI FULL on macOS Big Sur 11.6. It is there every time I launch AC24.

Apple iMac macOS Big Sur / AC24UKI (most recent builds)

Minh Nguyen
Graphisoft Moderator
Graphisoft Moderator

Dear all,

Thank you very much for the reports and I am very sorry about the experience!

We were aware of this issue a while ago. The root cause of the problem is, due to the algorithm of generating HW-related UUID on macOS, the EULA is triggered at start up. We have developed a more robust solution for this issue. The Update 5 for Archicad 24, as well as Update 2 for Archicad 25, will include a fix for this problem.

I am very sorry for the inconvenience! Feel free to ask if you have any further questions!
Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

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