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Setup & License forum

ArchiCAD crash in windows 10 when 3D window opens

Anonymous
Not applicable
Hi there.
I have been having this issue for some time. First could fix it when uninstalled windows update. But a few days later it came back.
Can work perfectly in 2d planes, cuts and elevations, but as soon as I click to open a 3D window it freezes and never gets back.
Anybody had this same issue?
4 REPLIES 4

Anonymous
Not applicable
Using Archicad 23 solo

Lingwisyer
Champion
Computer specs?

Have you tried marquee-ing an area first?
Does this happen for all models?
Checked your graphics drivers?



Ling.
AC22-23 AUS 7000
Self-taught, bend it till it breaks.
Win10 | E5620 x 2 | 24GB | K2200 RIP PSU
Win10 | R5 2600 | 16GB | GTX1660

Minh Nguyen
Graphisoft
Graphisoft
Hello,

Thank you very much for sharing the issue and I am very sorry about the experience!

Unfortunately, from the description, I cannot form a proper picture of what is causing the issue under the hood. I am wondering if you can share a bit more information in order to remove some of the potential culprits:

- Can you share the specification of your computer? Which operating system version are you using?
- I would like to make sure all the drivers, especially the graphics card driver, are up to date.
- How did you open the 3D window?

Looking forward to hearing from you soon!

Best regards,
Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

Barry Kelly
Moderator
If you are using the OpenGL engine in 3D, try switching to the Vectorial (Basic) engine and see if that still causes the same problem.

Barry.

One of the forum moderators.
Versions 6.5 to 25
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Dell Precision 3510 - i7 6820HQ @ 2.70GHz, 16GB RAM, AMD FirePro W5130M, Windows 10

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