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Archicad 17 [5019] Hotfix6 - Norton Internet Security HELP!

Miha_M
Advisor
Hi! Archicad 17 prompted me to download the latest hotfix. I did. I Installed the hotfix 5019. After that I switched off my box and left the office. When I came back, I turned the box on and my Norton Internet Security started to remove everything, every single file which was updated. Now, as you can imagine, Archicad is not working anymore.

Now I do not want to go and remove every file from the Quarantine, since every file has been labeled as infected with some WS.Reputation.1 virus.

Is that a false alarm or are these files infected? Could Graphisoft please give us some information? ASAP, I have work to do!

| Archicad 4.55 - 27
| HP Z840 | 2× E5-2643 v4 | 64 GB RAM | Quadro M5000 | Windows 10 Pro x64
| HP Z4 G4 | W-2245 | 64 GB RAM | RTX A4000 | Windows 11

1 ACCEPTED SOLUTION

Accepted Solutions
Solution
Miha_M
Advisor
Hi Karl,

I was browsing my previous posts and found your reply, which I have missed then.
At that time, as now and before, I have never altered any special NIS settings, as the defaults have been doing a good job. I was very much in distress because of that situation, maybe that's why I have missed your reply.

The solution to this problem I found was not to install every Archicad update as soon as I got reminded that one exist by Archicad. As I open Archicad each and every working day I was, back then, probably a very fast updater, as I downloaded and installed that update immediately. Now I ignore this reminder for some days and I never had such a problem again despite still beeing a NIS user. Maybe also Norton changed their false positive heuristic somehow.

| Archicad 4.55 - 27
| HP Z840 | 2× E5-2643 v4 | 64 GB RAM | Quadro M5000 | Windows 10 Pro x64
| HP Z4 G4 | W-2245 | 64 GB RAM | RTX A4000 | Windows 11

View solution in original post

14 REPLIES 14
Marton Kiss
Graphisoft
Graphisoft
Miha_M wrote:
Hi! Archicad 17 prompted me to download the latest hotfix. I did. I Installed the hotfix 5019. After that I switched off my box and left the office. When I came back, I turned the box on and my Norton Internet Security started to remove everything, every single file which was updated. Now, as you can imagine, Archicad is not working anymore.

Now I do not want to go and remove every file from the Quarantine, since every file has been labeled as infected with some WS.Reputation.1 virus.

Is that a false alarm or are these files infected? Could Graphisoft please give us some information? ASAP, I have work to do!
Miha,

most probably this is a false alarm. Based on Norton's website files may be marked as infected, if their reputation has a low score. More info: http://www.symantec.com/security_response/writeup.jsp?docid=2010-051308-1854-99

As this is a new package, it might be possible that such automated systems don't know about our files. Virus checking is part of our standard Quality Control processes, so we do everything to make sure our files are virus free. Of course they can get infected later - after the installation, but as you had your Anti Virus on all the time, this is unlikely.

Regards,
Marton
Marton Kiss
VP, Product Success
GRAPHISOFT
Anonymous
Not applicable
Hello,

Sorry for the trouble. I am Vineeth and I am from the Norton Support team.

Can you please submit the files to us at http://www.Norton.com/fp so we can review them and white list if needed.

Thanks!

Vineeth
Norton Support
Miha_M
Advisor
Can you please submit the files to us at http://www.Norton.com/fp so we can review them and white list if needed.
Hi! I was at the Norton website and have put down the download link for the update. As I could submit the details of only one detected file you have to know that there are over 50 files with the same problem.

... and I still can not use Archicad.

Am I the only one with Archicad and NIS out here? Nobody else seems to have this problem.

One more thing - since somebody from Norton was here - could you please change NIS so it could be possible to restore from the quarantine more than one file at once?

| Archicad 4.55 - 27
| HP Z840 | 2× E5-2643 v4 | 64 GB RAM | Quadro M5000 | Windows 10 Pro x64
| HP Z4 G4 | W-2245 | 64 GB RAM | RTX A4000 | Windows 11

Anonymous
Not applicable
Miha_M wrote:
Can you please submit the files to us at http://www.Norton.com/fp so we can review them and white list if needed.
Hi! I was at the Norton website and have put down the download link for the update. As I could submit the details of only one detected file you have to know that there are over 50 files with the same problem.

... and I still can not use Archicad.

Am I the only one with Archicad and NIS out here? Nobody else seems to have this problem.

One more thing - since somebody from Norton was here - could you please change NIS so it could be possible to restore from the quarantine more than one file at once?
Hello,

It is not recommended to restore multiple files from Quarantine. There are chances that this option is abused and a real threat is restored.

Is the program that you try to use digitally signed?

Thanks!

Vineeth
Norton Support
Marton Kiss
Graphisoft
Graphisoft
NortonSupport wrote:
Is the program that you try to use digitally signed?
Vineeth,

our installers are digitally signed. You can download a trial version of our software - GRAPHISOFT ArchiCAD 17 - from here: https://myarchicad.com/

The latest update that resulted this problem on Miha's computer can be downloaded from here: http://www.graphisoft.com/downloads/archicad/hotfixes/AC17/AC17-5014to5019-ReleaseNotes.html

(Download links are close to the end of the page)

Marton
Marton Kiss
VP, Product Success
GRAPHISOFT
Anonymous
Not applicable
Marton wrote:
NortonSupport wrote:
Is the program that you try to use digitally signed?
Vineeth,

our installers are digitally signed. You can download a trial version of our software - GRAPHISOFT ArchiCAD 17 - from here: https://myarchicad.com/

The latest update that resulted this problem on Miha's computer can be downloaded from here: http://www.graphisoft.com/downloads/archicad/hotfixes/AC17/AC17-5014to5019-ReleaseNotes.html

(Download links are close to the end of the page)

Marton
Thank you Marton!

Can you please submit the file to us at http://www.Norton.com/fp we can whitelist it?

Vineeth
Norton Support
Marton Kiss
Graphisoft
Graphisoft
NortonSupport wrote:
Can you please submit the file to us at http://www.Norton.com/fp we can whitelist it?
Sure, posted both the main installer and the latest update on the site.

Marton
Marton Kiss
VP, Product Success
GRAPHISOFT
Anonymous
Not applicable
Marton wrote:
NortonSupport wrote:
Can you please submit the file to us at http://www.Norton.com/fp we can whitelist it?
Sure, posted both the main installer and the latest update on the site.

Marton
Thank you! You would receive an update in two days. If you don't receive an update, please send me the submission tracking number.

Thanks!

Vineeth
Norton Support
Miha_M
Advisor
Any news, Graphisoft, NortonSupport?

Every time I work with Archicad 17 I get a prompt from NIS to restart my box. And every time I do that NIS throws more files into quarantine, which I have to restore one by one to get Archicad working again. Now for the first time I can not restore one file, the interactive schedule.apx. NIS said "Failed to restore".

Every time it's new files. The ones I have restored before don't get removed, although I don't exclude them from future scans. It looks like now NIS shifts to the quarantine only new files which get activated during the use of Archicad.

What could cause this? The spec of my box and my OS are in my signature. I have a valid Archicad license on a usb WIBU dongle and I am on the Archicad Club package. NIS I have recently updated with a new 1 year license and it sucks it's updates from the web on a regular basis by itself.

It's getting a bit annoying.

edited: Since without this .apx Archicad wouldn't run I had to do a new install and update. Now it's all over again. NIS all over the new files, which are moved to quarantine. Please help, I can't do my work without the tools.

| Archicad 4.55 - 27
| HP Z840 | 2× E5-2643 v4 | 64 GB RAM | Quadro M5000 | Windows 10 Pro x64
| HP Z4 G4 | W-2245 | 64 GB RAM | RTX A4000 | Windows 11