2014-02-05 11:38 AM
| Archicad 4.55 - 27
| HP Z840 | 2× E5-2643 v4 | 64 GB RAM | Quadro M5000 | Windows 10 Pro x64
| HP Z4 G4 | W-2245 | 64 GB RAM | RTX A4000 | Windows 11
Solved! Go to Solution.
2019-07-25 05:20 PM
| Archicad 4.55 - 27
| HP Z840 | 2× E5-2643 v4 | 64 GB RAM | Quadro M5000 | Windows 10 Pro x64
| HP Z4 G4 | W-2245 | 64 GB RAM | RTX A4000 | Windows 11
2014-02-05 02:23 PM
Miha_M wrote:Miha,
Hi! Archicad 17 prompted me to download the latest hotfix. I did. I Installed the hotfix 5019. After that I switched off my box and left the office. When I came back, I turned the box on and my Norton Internet Security started to remove everything, every single file which was updated. Now, as you can imagine, Archicad is not working anymore.
Now I do not want to go and remove every file from the Quarantine, since every file has been labeled as infected with some WS.Reputation.1 virus.
Is that a false alarm or are these files infected? Could Graphisoft please give us some information? ASAP, I have work to do!
2014-02-05 03:56 PM
2014-02-05 04:33 PM
Can you please submit the files to us at http://www.Norton.com/fp so we can review them and white list if needed.Hi! I was at the Norton website and have put down the download link for the update. As I could submit the details of only one detected file you have to know that there are over 50 files with the same problem.
| Archicad 4.55 - 27
| HP Z840 | 2× E5-2643 v4 | 64 GB RAM | Quadro M5000 | Windows 10 Pro x64
| HP Z4 G4 | W-2245 | 64 GB RAM | RTX A4000 | Windows 11
2014-02-06 12:58 PM
Miha_M wrote:Hello,Can you please submit the files to us at http://www.Norton.com/fp so we can review them and white list if needed.Hi! I was at the Norton website and have put down the download link for the update. As I could submit the details of only one detected file you have to know that there are over 50 files with the same problem.
... and I still can not use Archicad.
Am I the only one with Archicad and NIS out here? Nobody else seems to have this problem.
One more thing - since somebody from Norton was here - could you please change NIS so it could be possible to restore from the quarantine more than one file at once?
2014-02-06 01:05 PM
NortonSupport wrote:Vineeth,
Is the program that you try to use digitally signed?
2014-02-06 03:22 PM
Marton wrote:Thank you Marton!NortonSupport wrote:Vineeth,
Is the program that you try to use digitally signed?
our installers are digitally signed. You can download a trial version of our software - GRAPHISOFT ArchiCAD 17 - from here: https://myarchicad.com/
The latest update that resulted this problem on Miha's computer can be downloaded from here:http://www.graphisoft.com/downloads/archicad/hotfixes/AC17/AC17-5014to5019-ReleaseNotes.html
(Download links are close to the end of the page)
Marton
2014-02-06 03:30 PM
NortonSupport wrote:Sure, posted both the main installer and the latest update on the site.
Can you please submit the file to us at http://www.Norton.com/fp we can whitelist it?
2014-02-07 05:22 PM
Marton wrote:Thank you! You would receive an update in two days. If you don't receive an update, please send me the submission tracking number.NortonSupport wrote:Sure, posted both the main installer and the latest update on the site.
Can you please submit the file to us at http://www.Norton.com/fp we can whitelist it?
Marton
2014-02-10 11:48 AM
| Archicad 4.55 - 27
| HP Z840 | 2× E5-2643 v4 | 64 GB RAM | Quadro M5000 | Windows 10 Pro x64
| HP Z4 G4 | W-2245 | 64 GB RAM | RTX A4000 | Windows 11