Installation & update
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Archicad 18 - installation and run error

Anonymous
Not applicable
Hi,

I just downloaded archicad 18 - student version, and I got my serial number just fine, but when the installation continues, just at the end, I get an error message "GXMedia.dll not found. File must be available to run the application!" When I try to run the software, I get the same error and then it just exits.
I tried un-installing and re-installing a couple of times, and still the same error.
A little help would be appreciated!
Thanks a lot!


archicad err.JPG

16 REPLIES 16
Karl Ottenstein
Moderator
Try disabling your antivirus before installation. Just a guess.
One of the forum moderators
AC 27 USA and earlier   •   macOS Ventura 13.6.6, MacBook Pro M2 Max 12CPU/30GPU cores, 32GB
Anonymous
Not applicable
I tried installing with antivirus turned off and repairing the installation again with AV off, still the same error.
Marton Kiss
Graphisoft
Graphisoft
Traian wrote:
I tried installing with antivirus turned off and repairing the installation again with AV off, still the same error.
Another trick in addition to disabling the AV would be running the installer in administrative mode:
- disable your AV again
- right click on the ArchiCAD installer
- run as administrator

I hope this helps,
Marton
Marton Kiss
VP, Product Success
GRAPHISOFT
Anonymous
Not applicable
Traian, you are probably using Windows 8 N or KN - these don't have Windows Media Player integrated.

I had the same issue and after installing this Microsoft patch everything was fine:
http://support.microsoft.com/kb/2703761

For Windows 8.1 N use this one:
http://www.microsoft.com/en-us/download/details.aspx?id=40744
Anonymous
Not applicable
Thank you tinorange! That was the solution that solved my problem
Glauco L_cio
Participant
tinorange wrote:
Traian, you are probably using Windows 8 N or KN - these don't have Windows Media Player integrated.

I had the same issue and after installing this Microsoft patch everything was fine:
http://support.microsoft.com/kb/2703761

For Windows 8.1 N use this one:
http://www.microsoft.com/en-us/download/details.aspx?id=40744


Hi guys, do you know any patches for Win Server 2008 R2 with the same problem? I'm having the same issue.
The "GXMedia.dll" was installed correctly, but ArchiCAD doesn't recognize it.
Glauco Lúcio
Arquiteto e Urbanista
Anonymous
Not applicable
I have the same problem... but same step before...

With win 8.1 enterprise, the installer doesn't start... I update the Java, try to run as administrator, in win 7 mode...

Some idea?
Anonymous
Not applicable
I have the same issue on a windows 7 laptop. anyone any ideas how to resolve this?
Anonymous
Not applicable
Dylan wrote:
I have the same issue on a windows 7 laptop. anyone any ideas how to resolve this?
This one it is:
http://www.microsoft.com/en-US/download/details.aspx?id=16546