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Archicad 18 - installation and run error

Traian Mihalache
Newcomer
Hi,

I just downloaded archicad 18 - student version, and I got my serial number just fine, but when the installation continues, just at the end, I get an error message "GXMedia.dll not found. File must be available to run the application!" When I try to run the software, I get the same error and then it just exits.
I tried un-installing and re-installing a couple of times, and still the same error.
A little help would be appreciated!
Thanks a lot!

archicad err.JPG
16 REPLIES 16

Karl Ottenstein
Moderator
Try disabling your antivirus before installation. Just a guess.
One of the forum moderators   •   AC 25 USA and earlier   •   MacOS 11.6, iMac Pro

Traian Mihalache
Newcomer
I tried installing with antivirus turned off and repairing the installation again with AV off, still the same error.

Marton Kiss
Graphisoft
Graphisoft
Traian wrote:
I tried installing with antivirus turned off and repairing the installation again with AV off, still the same error.
Another trick in addition to disabling the AV would be running the installer in administrative mode:
- disable your AV again
- right click on the ArchiCAD installer
- run as administrator

I hope this helps,
Marton
Marton Kiss
Director, Global Customer Engagement
GRAPHISOFT

tinorange
Newcomer
Traian, you are probably using Windows 8 N or KN - these don't have Windows Media Player integrated.

I had the same issue and after installing this Microsoft patch everything was fine:
http://support.microsoft.com/kb/2703761

For Windows 8.1 N use this one:
http://www.microsoft.com/en-us/download/details.aspx?id=40744

Traian Mihalache
Newcomer
Thank you tinorange! That was the solution that solved my problem

Glauco L_cio
Newcomer
tinorange wrote:
Traian, you are probably using Windows 8 N or KN - these don't have Windows Media Player integrated.

I had the same issue and after installing this Microsoft patch everything was fine:
http://support.microsoft.com/kb/2703761

For Windows 8.1 N use this one:
http://www.microsoft.com/en-us/download/details.aspx?id=40744


Hi guys, do you know any patches for Win Server 2008 R2 with the same problem? I'm having the same issue.
The "GXMedia.dll" was installed correctly, but ArchiCAD doesn't recognize it.
Glauco Lúcio
Arquiteto e Urbanista

riccardodalmolin
Newcomer
I have the same problem... but same step before...

With win 8.1 enterprise, the installer doesn't start... I update the Java, try to run as administrator, in win 7 mode...

Some idea?

Dylan Lysaght
Newcomer
I have the same issue on a windows 7 laptop. anyone any ideas how to resolve this?

TonyHanza
Newcomer
Dylan wrote:
I have the same issue on a windows 7 laptop. anyone any ideas how to resolve this?
This one it is:
http://www.microsoft.com/en-US/download/details.aspx?id=16546

Guibuu
Newcomer
Hi, I had the same problem with ArchiCAD 19 INT and ArchiCAD 18 SPA in Windows 10 Pro N.

How to solve the GXMedia.dll not found error in Windows 10 Pro N:

1. Download and install Media Feature Pack for N and KN versions of Windows 10.
2. Profit. That's it. No more steps.


Graphisoft should fix this error. Many Windows in Europe doesn't include the media pack. Or at least, be more verbose about how to fix it.


ASUS P6T SE, Intel Core i7-920, 12 GB RAM
21" (1600x1200), AMD Radeon HD 5850 (1 GB)
250 GB SSD, 3 TB HDD, 1 TB HDD, 500 GB HDD
Win10 Pro N 64-bit SPA, ArchiCAD 18-19 (64-bit, latest build)

Laszlo Nagy
Community Admin
Community Admin
I will bring this issue to the attention of the guys at Graphisoft.
....................................................................................................
Laszlo Nagy, Lead Moderator, Community Admin
Get Archicad Tips at https://twitter.com/laszlonagy
AMD Ryzen 1700X CPU, 48 GB RAM, NVidia GTX 1060 6GB, 500 GB NVMe SSD
2x28" (2560x1440), WIN10 PRO ENG, AC20-AC25
Loving Archicad since 1995

Katalin Borszeki
Graphisoft
Graphisoft
Thanks for notifying us. We are investigating this issue.
Until then, we recommend to download the Media Feature Pack for the N and KN versions of Windows 10 prior installing ARCHICAD, as Guibuu mentioned in a previous post.
Katalin Borszeki
Implementation Specialist
GRAPHISOFT

http://helpcenter.graphisoft.com - the ArchiCAD knowledge base

Katalin Borszeki
Graphisoft
Graphisoft
Please see our Helpcenter article on this issue:
http://helpcenter.graphisoft.com/?p=48274
Katalin Borszeki
Implementation Specialist
GRAPHISOFT

http://helpcenter.graphisoft.com - the ArchiCAD knowledge base

Guibuu
Newcomer
Hi, few days ago Windows 10 got its first big update (Windows 10 Pro N x64 version 1511, OS compilation 10586.3), and since them I can't start neither ArchiCAD 18 SPA 4020 nor ArchiCAD 19 SPA 4006 in Windows 10. The old "GXMedia.dll not found. File must be available to run the application!" returned, so I tried to apply the "Media Feature Pack for N and KN versions of Windows 10" update (Windows10-KB3010081-x64.msu). But sadly, this time this update doesn't solved the problem

I've tried to:
  • Launch ArchiCAD (GXMedia.dll error appears).
  • Install KB3010081, restart, launch ArchiCAD (GXMedia.dll error appears).
  • Install KB3010081 ("already installed" message appears), repair ArchiCAD (GXMedia.dll error appears at the end of the process, when it tries to launch ArchiCAD), launch ArchiCAD (GXMedia.dll error appears).
Windows 10 updates can't be stopped (and it's not recommended to block them anyway), so help, please!
ASUS P6T SE, Intel Core i7-920, 12 GB RAM
21" (1600x1200), AMD Radeon HD 5850 (1 GB)
250 GB SSD, 3 TB HDD, 1 TB HDD, 500 GB HDD
Win10 Pro N 64-bit SPA, ArchiCAD 18-19 (64-bit, latest build)

gkmethy
Graphisoft
Graphisoft
Try to run the ARCHICAD installer in "repair" mode, then re-install the latest ARCHICAD update. Maybe one component of ARCHICAD was blocked by your virus checker or by some Windows security mechanism. Sometimes those misfire.
Gergely Kmethy
Director of Customer Support Services
Graphisoft
Follow us on Twitter
GRAPHISOFT HelpCenter - the ArchiCAD knowledge base

Guibuu
Newcomer
Tried it, with no result.

Also, this is what I have done today:
  • Windows 10 fully updated
  • Downloaded and installed Windows10-KB3010081-x64.msu (already installed it yesterday) and Windows10-KB3010081-x86.msu updates
  • Restarted PC
  • Uninstalled ArchiCAD 19 (that's funny, even in the uninstaller the GXMedia.dll error appears, but the uninstaller worked)
  • Restarted PC
  • Disabled my antivirus (only have Windows Defender, I have disabled real-time protection and cloud-based protection)
  • Installed AC19-3003-SPA.exe (GXMedia.dll error appears at the end of the process)
  • Restarted PC
  • Installed ArchiCAD-19-Update-4006.exe
  • Restarted PC
  • Launched ArchiCAD 19. GXMedia.dll error appears, ArchiCAD cannot be started
________

Edit 2015-11-19:

I have bypassed this error by returning to an old Windows compilation (Settings > Update & security > Recovery). My Windows version is now Windows 10 Pro N (version 10.0, compilation 10240).

Now ArchiCAD 18 & 19 works as expected.

I'm sad to say this, but currently ArchiCAD is NOT compatible with the last version of Windows 10 Pro N.
ASUS P6T SE, Intel Core i7-920, 12 GB RAM
21" (1600x1200), AMD Radeon HD 5850 (1 GB)
250 GB SSD, 3 TB HDD, 1 TB HDD, 500 GB HDD
Win10 Pro N 64-bit SPA, ArchiCAD 18-19 (64-bit, latest build)

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