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Archicad 22 crashing when opening on a HD monitor

dkaramaneas
Participant
Hi Everyone,

Has anyone come across an issue when archicad 22 crashes on start up when using a screen attached to a laptop?
1 ACCEPTED SOLUTION

Solution
Minh Nguyen
Graphisoft Moderator
Graphisoft Moderator
Hi,

Thank you for sharing the issue and I am sorry about the experience!

Based on the Bug ID, it looks like there is something wrong with the graphics card when you open ARCHICAD 22 using the external display, either the machine is trying to use the wrong card, or Antialiasing must be turned off. Since you are using macOS, here are a few suggestions to try:
[list=]
  • Please disable the automatic graphics card switching with this tool: https://gfx.io/
  • If the above tool cannot help, antialiasing should be switched off in the preferences. Please follow the steps below:
    [list=]
  • In the respective AC folder under
    Applications/GRAPHISOFT/ARCHICAD 22 XXX/Defaults/ARCHICAD/WorkEnvironment/User Preferences/Standard User Prefs 22.xml
  • [list=]
  • The following line needs to be adjusted:

    <AntialiasQuality>1</AntialiasQuality>
    <AntialiasQualityOpenGL3D>1</AntialiasQualityOpenGL3D>

    The above "1" needs to be changed to 0.
  • Afterward, please do a Preferences cleaning

    Note that in this case this only worked after a reboot of the computer.

    Please let me know if the above suggestions help. Thank you very much!

    Best regards,
    Minh

    Minh Nguyen
    Technical Support Engineer
    GRAPHISOFT

    View solution in original post

    20 REPLIES 20

    Laszlo Nagy
    Community Admin
    Community Admin
    So you are saying that when the external monitor is not attached, ARCHICAD 22 runs fine, but when you attach the external monitor, AC22 crashes during startup?
    ....................................................................................................
    Laszlo Nagy, Lead Moderator, Community Admin
    Get Archicad Tips at https://twitter.com/laszlonagy
    AMD Ryzen 1700X CPU, 48 GB RAM, Nvidia GTX 1060 6GB, 500 GB NVMe SSD
    2x28" (2560x1440), WIN10 PRO ENG, AC20-AC25
    Loving Archicad since 1995

    dkaramaneas
    Participant
    Hi Laszlo,

    Thankyou kindly for your response.

    That is correct if i open archicad 22 on my laptop its fine.

    When i plug the external screen in and then open a new Archicad 22 directly from my new screen (HP Pavilion 32HD) then it crashes. Also if i open archicad back on my laptop screen, while the external screen is plugged in it does not crash....

    I noticed it also when i purchased a 4K screen as well (i have purchased and returned about 8 different screens). It bizarre i asked my Archicad Manager in my other office and he has never heard of it.

    I sent the error message to Graphisoft last night
    AC22-2020-04-09-12-56-57-9643

    When i use an external screen of low quality it works fine.

    I decided to take a big step and last night download my Archicad 23 and it seems to be working fine with Archicad 23, however all my projects are in 22 which would be good to retain as a workable option.

    Anonymous
    Not applicable
    What are the specifications of your computer (Processor, RAM, graphics card (incl RAM) and storage) ?
    Maybe graphics being over stressed whilst starting Archicad

    Regards
    Scott

    Solution
    Minh Nguyen
    Graphisoft Moderator
    Graphisoft Moderator
    Hi,

    Thank you for sharing the issue and I am sorry about the experience!

    Based on the Bug ID, it looks like there is something wrong with the graphics card when you open ARCHICAD 22 using the external display, either the machine is trying to use the wrong card, or Antialiasing must be turned off. Since you are using macOS, here are a few suggestions to try:
    [list=]
  • Please disable the automatic graphics card switching with this tool: https://gfx.io/
  • If the above tool cannot help, antialiasing should be switched off in the preferences. Please follow the steps below:
    [list=]
  • In the respective AC folder under
    Applications/GRAPHISOFT/ARCHICAD 22 XXX/Defaults/ARCHICAD/WorkEnvironment/User Preferences/Standard User Prefs 22.xml
  • [list=]
  • The following line needs to be adjusted:

    <AntialiasQuality>1</AntialiasQuality>
    <AntialiasQualityOpenGL3D>1</AntialiasQualityOpenGL3D>

    The above "1" needs to be changed to 0.
  • Afterward, please do a Preferences cleaning

    Note that in this case this only worked after a reboot of the computer.

    Please let me know if the above suggestions help. Thank you very much!

    Best regards,
    Minh

    Minh Nguyen
    Technical Support Engineer
    GRAPHISOFT

    View solution in original post

    dkaramaneas
    Participant
    Hi Minh,

    Thankyou so much for that finally got it to work. By changing that setting has allowed it to open again.

    I have also turned off these settings in 23 as well.

    Thankyou so much for your help.

    Take Care

    Daniel karamaneas
    Architect

    Minh Nguyen
    Graphisoft Moderator
    Graphisoft Moderator
    Hi Daniel,

    I’m glad that the solution worked for you!

    Have a nice day, and take care!

    Best regards,
    Minh

    Minh Nguyen
    Technical Support Engineer
    GRAPHISOFT

    Darren Craig
    Newcomer
    Hi

    I'm having the same problem with Archicad 24 on my new Dell laptop and Dell monitor. Is there a similar tool for a windows computer? Thanks.

    Minh Nguyen
    Graphisoft Moderator
    Graphisoft Moderator
    Hi Darren,

    Thank you very much for your question!

    On Windows side, if you are having a dedicated graphics card, make sure to assign ARCHICAD.exe and ARCHICAD Starter.exe to use the dedicated card at all times (Nvidia Control Panel or AMD Radeon Settings). If there is any extra battery management tool (that can affect how graphics card work), please disable them also.

    If you use the integrated graphics card, make sure they have the latest update from Intel/AMD website.

    Let me know if it helps!

    Best regards,
    Minh

    Minh Nguyen
    Technical Support Engineer
    GRAPHISOFT

    Darren Craig
    Newcomer
    Thanks Minh

    I've updated the GeForce GTX 1650 Ti graphics card and assigned it to everything and my drawing still wont open on the big monitor. Any other ideas? Thanks.

    Regards Darren

    Minh Nguyen
    Graphisoft Moderator
    Graphisoft Moderator
    Hi Darren,

    Could you clarify what the exact issue is? When you said "my drawing still won't open on the big monitor", which scenario is the correct one?

    1. Archicad cannot start at all, on the laptop's screen or on the external screen
    2. On the external screen, Archicad can start with the splash screen appear, following by the Start up dialog. When you click New/Browse, nothing happens. With the laptop screen, Archicad can run without any problem.
    3. Archicad can start and create a new file, or open any project files. With one particular project file, it can't open.

    Thank you very much!

    Best regards,
    minh

    Minh Nguyen
    Technical Support Engineer
    GRAPHISOFT

    Barry Kelly
    Moderator
    If you can run Archicad on your laptop screen but not your second monitor, check the screen connections.
    Make sure it is plugged into the GeForce card.
    We had an issue with a laptop dock where the dock was connecting the screen to the built-in graphics card.
    Can you connect directly from the laptop to the second screen?


    Barry.

    One of the forum moderators.
    Versions 6.5 to 25
    Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
    Dell Precision 3510 - i7 6820HQ @ 2.70GHz, 16GB RAM, AMD FirePro W5130M, Windows 10

    Darren Craig
    Newcomer
    Thanks Minh and Barry
    That would be number 2 Minh.
    If I start say 3 jobs on the laptop everything works ok and then if I plug in the other monitor and drag the drawings across all good.
    However if the other monitor is plugged in from the start (and the hdmi cord runs from the laptop to the monitor Barry) the splash screen starts but the drawing won’t.
    When I open the task manager to close down the program it is showing red and using a lot of power. The technician at Central Innovation in Auckland took control of my computer but couldn’t see what the problem was.
    We sent him a diagnostic of the problem using a tool called sleepy and he was going to send it to you guys. I could email it to you?

    Regards Darren

    Minh Nguyen
    Graphisoft Moderator
    Graphisoft Moderator
    Dear Darren,

    Thank you very much for the information!

    This suggests a graphics card driver. Either it is what Barry said (since the external monitor can still connect to the integrated graphics card), or there is something else messing with the connection.

    However, if you have already contacted your local support, I would suggest continuing the process with them for a quicker answer. They will contact the headquarter if the issue becomes too complicated. I hope you'll have a solution soon!

    Best regards,
    Minh

    Minh Nguyen
    Technical Support Engineer
    GRAPHISOFT

    chrrev
    Newcomer
    Same problem with AC 24 4007 and my Dell G3 with external monitor... Cannot start AC on external monitor, it just gets to the Archicad file interface but just hangs, with part of the interface on the laptop scren and the main AC window on the external screen. Once it is in that state, I have to do a CTRL ALT del to end task, then disconnect the monitor to force the next start of AC 24 on the laptop screen...
    If I start on laptop screen , move the AC window to the external monitor and then close, the next time I start it will remember the external monitor and so same problem all over again... I have to remember to bring the AC window back to the laptop before closing... HIghly annoying... Is it Dell or what?

    Minh Nguyen
    Graphisoft Moderator
    Graphisoft Moderator
    Hello,

    Thank you very much for your report and I am very sorry about the issue!

    Based on the description, I believe that the issue might comes from the internal graphics driver problem. Please make sure that the latest Intel driver is installed (currently 27.20.100.9316).

    Please let me know how it goes!

    Best regards,
    Minh

    Minh Nguyen
    Technical Support Engineer
    GRAPHISOFT

    chrrev
    Newcomer
    Hi Minh,

    Updated the Intel Graphics driver , same problem.
    I also updated the NVIDIA driver for the GTX 1660ti card in the laptop...
    Actually one monitor is attached to the HDMI port of the laptop - which is recognised by the GTX as an external monitor. The other monitor is attached to the USB C port and presumably functions off the Intel Graphics card.
    Either way, none of these external monitors allow AC 24 to start on them. Only the laptop screen allows AC to start correctly.
    Worth noting that the startup process when using the external screen is split in half - the main window opens on the external screen while the Navigator, Main toolbox and Info box are starting on the laptop screen... At which point it hangs... Please solve this, then Archicad is totally perfect 🙂 Also note I did do a preferences cleanup as well just to be sure. Weirdest problem.

    Minh Nguyen
    Graphisoft Moderator
    Graphisoft Moderator
    Hello,

    Thank you very much for the answer! That's very unfortunate!

    We will need to collect some more information for a deeper investigation into this case. As it might require some special information from your computer, I will send you a Private Message about what we need.

    Best regards,
    Minh

    Minh Nguyen
    Technical Support Engineer
    GRAPHISOFT

    Anonymous
    Not applicable
    I am having the same issue. Desktop is running an RTX 2070 and 2 identical monitors.
    when using the "main" monitor or "default display" as noted in Windows Display settings the application opens fine.

    If we try to open the application on the second monitor, spinning wheel of death and we are forced to force quit the program, disconnect second screen and open again on "main display".

    Very weird problem. Any other ideas?

    Minh Nguyen
    Graphisoft Moderator
    Graphisoft Moderator
    7he1and0nly wrote:
    I am having the same issue. Desktop is running an RTX 2070 and 2 identical monitors.
    when using the "main" monitor or "default display" as noted in Windows Display settings the application opens fine.

    If we try to open the application on the second monitor, spinning wheel of death and we are forced to force quit the program, disconnect second screen and open again on "main display".

    Very weird problem. Any other ideas?
    Hello,

    Thank you for the report and I am very sorry to hear about the experience!

    Based on your description, it sounds like the second monitor was not connected to the dedicated graphics card but the integrated one. I'm wondering if you're using a desktop or a laptop?
    If you have an integrated graphics card, make sure to have its driver up-to-date.
    If you connect the monitors via some type of dock, please try to connect them directly to the machine and see if the issue persists.

    Looking forward to hearing from you!
    Best regards,
    Minh

    Minh Nguyen
    Technical Support Engineer
    GRAPHISOFT

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