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Archicad Installer File Causing File Explorer Keeps Crashing

Anonymous
Not applicable
I downloaded the Archicad 24 Installer file into the Download folder.

My file explorer (Windows 10) closes automatically as soon as I opened the Download folder. Not able to install or delete the installer file.
4 REPLIES 4

Minh Nguyen
Graphisoft Moderator
Graphisoft Moderator
Hi,

Thank you for reporting the issue and I am very sorry about the issue!

In theory, without running any installer, it is very difficult for the installer to do any harm to your computer. Once I had this issue with my own computer, it turned out that the drive was corrupted badly, and any operation with Explorer would result in a crash. This could be an early sign, so I suggest doing a drive checking before it's too late.

Let me know if this helps with the issue!
Thank you very much!

Best regards,
Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

SeRohde
Enthusiast
Hi Jvang,

this is rather an issue with windows handling downloads and files, then with the source that offers the file.
(Looks like an incomplete download for me).

You might want to read this:
MS Answers

Running sfc /scannow from elevated cmd might be a good idea too.

Cheers S.
Admin of BIM [Cloud] [SaaS] [Server] | AC 19-25 [Win&Mac Clients] | VM's

Anonymous
Not applicable
Hi,

I managed to reopen my Download folder after deleted the Archicad 24 installer using networking shared folder method. Although I didn't use the PowerShell command line method but I believe my problem is very similar to what has been described in the website.

Definitely the issue is not due to the incomplete download file. As I tested a new Archicad installer (in pendrive) with my second computer (Windows 7) and I can open the folder and installer without problem. But my first computer (Windows 10) closes the file explorer immediately as soon as I browse the folder with Archicad installer saved inside.

Any ideas on how to resolve the issue?

Thanks.

Barry Kelly
Moderator
Maybe try setting your browser to save the download to a different location?
Or try downloading with a different browser.

It certainly sounds like a system problem and not an Archicad issue.

Barry.

One of the forum moderators.
Versions 6.5 to 25
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Dell Precision 3510 - i7 6820HQ @ 2.70GHz, 16GB RAM, AMD FirePro W5130M, Windows 10

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