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Archicad crashes after Win 10 1903 and/or .NET Framework 3.5 and 4.8 updates

Jeff Kogut
Participant
I just did both updates and now 19, 21, 22, 23 crash after the splash screen. I reinstalled Java as I've had issues in years past with it messing with AC startup.

Anyone else having like issues? Or did the weekend just start a bit early for me?

https://support.microsoft.com/en-us/help/4524147/windows-10-update-kb4524147

https://support.microsoft.com/en-us/help/4522738/sep-26-2019-kb4522738-cumulative-update-for-net-fra...
AC19-23 | Win10 Pro | i7-8700K | Quadro P600 | 500gb 960 EVO M2 | Dual 28" 4k Samsung U28E590
13 REPLIES 13

Jeff Kogut
Participant
Still dead in the water here. No one else has had an issue?

Seems like Autodesk has issues at times with .net too. Although I'm assuming this is the issue.

Currently using the Window Repair Tool to reinstall/repair Windows to fix this.
AC19-23 | Win10 Pro | i7-8700K | Quadro P600 | 500gb 960 EVO M2 | Dual 28" 4k Samsung U28E590

Jeff Kogut
Participant
After a reinstall of Windows 10 (keeping settings and data):

AC19: works fine

AC21: works fine

AC22: splash screen comes up fine, crashes after

AC23: works fine


My current project is in 22 on our Bimserver...
AC19-23 | Win10 Pro | i7-8700K | Quadro P600 | 500gb 960 EVO M2 | Dual 28" 4k Samsung U28E590

Jeff Kogut
Participant
Welp, Windows wanted to restart again and after it booted I checked what it installed: .net Framework 3.5 and 4.8 update.

Now -

AC19: splash screen comes up fine, crashes after

AC21: works fine

AC22: splash screen comes up fine, I see the program window in the background, then crashes

AC23: works fine
AC19-23 | Win10 Pro | i7-8700K | Quadro P600 | 500gb 960 EVO M2 | Dual 28" 4k Samsung U28E590

Jeff Kogut
Participant
Uninstalled 22 and went to download a new copy (thought I had saved installer last year, but I must have deleted it at some point). The AC22 download page now shows the Windows version size as 'N/A' and there is no download link.

Really feeling screwed this morning.
AC19-23 | Win10 Pro | i7-8700K | Quadro P600 | 500gb 960 EVO M2 | Dual 28" 4k Samsung U28E590

Jeff Kogut
Participant
I had another user (on a Mac) join the project and save me a .pln file so at least I can work in 23 on my job for the time being.
AC19-23 | Win10 Pro | i7-8700K | Quadro P600 | 500gb 960 EVO M2 | Dual 28" 4k Samsung U28E590

Jeff Kogut
Participant
Ok, I realized my issue with the AC22 download (duh) and got it, installed it. It opened. But it wanted the latest AC22 version and library. I downloaded and installed. And now it crashes.
AC19-23 | Win10 Pro | i7-8700K | Quadro P600 | 500gb 960 EVO M2 | Dual 28" 4k Samsung U28E590

Karl Ottenstein
Moderator
I'm not reading anywhere in here that you called tech support to see if they had any ideas for you?
One of the forum moderators   •   AC 25 USA and earlier   •   MacOS 11.6.2, iMac Pro

Barry Kelly
Moderator
I see there is a monthly Windows update due for release today (8th Oct).
Maybe wait to see what that does?

Barry.

One of the forum moderators.
Versions 6.5 to 25
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Dell Precision 3510 - i7 6820HQ @ 2.70GHz, 16GB RAM, AMD FirePro W5130M, Windows 10

Jeff Kogut
Participant
Karl, no I gave up on Microsoft support years ago. Everything is finger pointing at the other application, check with them kind of thing.

Barry, thanks for the heads up. I did just apply an update this morning and 22 is back working.
AC19-23 | Win10 Pro | i7-8700K | Quadro P600 | 500gb 960 EVO M2 | Dual 28" 4k Samsung U28E590

Karl Ottenstein
Moderator
Jeff wrote:
Karl, no I gave up on Microsoft support years ago. Everything is finger pointing at the other application, check with them kind of thing.

LOL. I didn't even consider Microsoft support.

I meant Graphisoft North America tech support - available by phone or email for these kind of issues.
One of the forum moderators   •   AC 25 USA and earlier   •   MacOS 11.6.2, iMac Pro

Anonymous
Not applicable
We had 3 AC22 work stations crash as a result of KB4524147. Symptoms as described above. The only fix we found was (1) prevent the updates on our remaining stations and (2) roll back the windows update on the affected machines.

But we can't turn off Windows Updates forever. Does anyone know if the issue has been fixed? I don't want to allow the evil empire to mess up our workflow!

And has the problem affected AC23 as well? The other solution may be quick adoption of the new release.

Anonymous
Not applicable
Thw problem is that Windows 10 1903 updates a lot of Video Drivers , and some are not compatible with archicad algorithms. The problem occours in all archicad versions, including 23. I resolved it forcing archicad to use my onboard Intel Graphic card, instead of radeon (faster). I think that with next archicad updates i can turn back to radeon card again.

Lingwisyer
Virtuoso
Shouldn't your dedicated GPU be using it's own drivers? Maybe try re-installing / updating those? Maybe the Microsoft update meddled with the existing drivers?



Ling.
AC18-23 AUS 7000
Self-taught, bend it till it breaks.
Win10 | E5620 x 2 | 24GB | K2200

Win10 | R5 2600 | 16GB | GTX1660

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