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Archicad crashes when a surface texture fill in elevation is published/saved as pdf

mendezarcediego
Contributor

AC25-2021-09-23-21-14-28-9432

Archicad crashes when a surface texture fill in elevation is published/saved as pdf. I have replicated the error on 2 different MAC machines. On mine the eGPU was disconnected at all times. Whenever the surface texture fill is activated on the elevation settings and the layout is published or saved as a pdf Archicad immediately crashes.

Files: https://www.dropbox.com/sh/p7t7u2mb9p0oesf/AACdd-zLRxCiAUXGsdULLRyFa?dl=0 

 

 

AC25–3011 INT / MacOS BigSur 11.6 / MacBook Pro (15-inch, 2016) / 2,9 GHz Intel Core i7 / 16 GB 2133 MHz LPDDR3 / AMD Radeon RX Vega 56 8GB HBM2 (eGPU) / Radeon Pro 460 4096 MB.
2 REPLIES 2

Vinicius Guedes
Graphisoft
Graphisoft

Hello @mendezarcediego 

 

Checking our tech support tickets, I found that answer to your bug report:

 

Thanks for the report and I'm sorry to hear about the issue.

 

This is a known bug DEF-5682, which we will fix in the second update of AC 25.

 

Unfortunately, there is no workaround, so I asked the devs how to avoid the issue and what tips they can share about this problem.

-don't delete surfaces before publishing

-if the client did that then replace the ones they deleted

-if they use "Paint - ..." surface then set another one with texture instead.

Copy and pasting model content to a new file might help, but then of course they will lose the content of the Layout Book.

 

I'm sorry that I could not help more. If you have any questions feel free to ask.

mendezarcediego
Contributor

Thanks for the reply, I guess we have to wait for the update. I found out that if the elements are covered by something such as fill with that same surface texture it won't crash, of course this not an efficient workaround at all, and it goes against an efficient use of the software.

AC25–3011 INT / MacOS BigSur 11.6 / MacBook Pro (15-inch, 2016) / 2,9 GHz Intel Core i7 / 16 GB 2133 MHz LPDDR3 / AMD Radeon RX Vega 56 8GB HBM2 (eGPU) / Radeon Pro 460 4096 MB.

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