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Black window when trying to install AC 19 Trial

Anonymous
Not applicable
I have a client who is trying to install the 1 months trial version of AC 19 on his iMac 2011, 2.7 i5, 32 GB RAM, OS 10.10.4. When he clicks on the downloaded installer a solid black window appears instead of the usual installer interface. He has updated/reinstalled both Adobe Flash and Java 8. Installer works fine on another iMac in his office. Any suggestions?
1 REPLY 1

Katalin Borszeki
Graphisoft
Graphisoft
Please try to download the installer file again. It might be damaged!
Katalin Borszeki
Implementation Specialist
GRAPHISOFT

http://helpcenter.graphisoft.com - the ArchiCAD knowledge base

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