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Can't Connect to Server- MacOS Monterey V.12.2

Sheena Marie Tamidle
Participant

HI, 

 

I am trying to login to graphisoftid.graphisoft.com. But error pops up that Can't Connect to server. I am using Macbook Pro with MacOS Monterey v. 12.2.

 

The following steps are what i did so far but still fails to connect to server:

-turn off firewall

-remove all cache

-delete browser history

-change dns server to 8.8.8.8

-connect to a different wifi

-make sure that os is updated

-tried using chrome, safari, firefox, opera.

 

Are there any other steps i missed? Is the server down? Is their a problem with the laptop? 

 

Thank you

2 REPLIES 2

Minh Nguyen
Graphisoft Moderator
Graphisoft Moderator

Dear Sheena,

 

Thank you very much for your question!

What you have described suggests that something is blocking your connection on the system level. I would like to ask for the content of the hosts file on your machine:

 

MacOS:

- Open the Terminal on macOS (Finder > Utilities > Terminal)

- Run the following command (requires admin rights and password)

sudo nano /etc/hosts

 

Then take a screenshot of the opened dialog and send it to me. Feel free to drop me a Private Message about it when you're ready!

 

Looking forward to hearing from you!

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

Sheena Marie Tamidle
Participant

Hi Minh, 

 

Thank you so much for your help. I will send you a private email for the content's screenshot of the hosts file on my machine. Thank you.

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