- last edited on
I am trying to login to graphisoftid.graphisoft.com. But error pops up that Can't Connect to server. I am using Macbook Pro with MacOS Monterey v. 12.2.
The following steps are what i did so far but still fails to connect to server:
-turn off firewall
-remove all cache
-delete browser history
-change dns server to 220.127.116.11
-connect to a different wifi
-make sure that os is updated
-tried using chrome, safari, firefox, opera.
Are there any other steps i missed? Is the server down? Is their a problem with the laptop?
Thank you very much for your question!
What you have described suggests that something is blocking your connection on the system level. I would like to ask for the content of the hosts file on your machine:
- Open the Terminal on macOS (Finder > Utilities > Terminal)
- Run the following command (requires admin rights and password)
sudo nano /etc/hosts
Then take a screenshot of the opened dialog and send it to me. Feel free to drop me a Private Message about it when you're ready!
Looking forward to hearing from you!
Minh NguyenTechnical Support EngineerGRAPHISOFT
Thank you so much for your help. I will send you a private email for the content's screenshot of the hosts file on my machine. Thank you.