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Cannot login to MyArchicad

ManuelTomas
Contributor

Hi there,

 

I've been trying to access the MyArchicad page to get the serial number of my educational license. When the page opens, i click the "login" button, log in using my credentials, and the page returns to the MyArchicad page, apparentelly without me being logged in, as the login button still shows up and my licenses don't appear.

 

Does anyone have an idea of what's happening?

 

Thanks in advance,

Manuel Tomás

13 REPLIES 13

Minh Nguyen
Graphisoft Moderator
Graphisoft Moderator

Hello Tomás,

 

Happy New Year!

Thank you very much for the question!

 

From the description, it seems like 3rd party cookies was not allowed, thus the sign-in process via Graphisoft ID failed. Could you please make sure that it is enabled for the browser you are using and try again? Also, have you tried using another browser?

 

Looking forward to hearing from you!

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

Hi,

Happy new year!

Thanks for the reply,

I verified my browser settings and 3rd party cookies are enabled.

I also tried to use Chrome, Edge and Firefox, and none seems to work.

It is also weird that the login works here at Graphisoft Community, but not at the MyArchicad page.

 

I'll patiently wait for a reply,

Manuel Tomás

Hi Tomás,

 

Thank you very much for the confirmation!

If that's the case, we will need some further investigation by our developers. To better understand the situation, is it possible for you to make a recording of the process (trying to sign in from MyArchicad site)?

 

Please let me know if you need a secure place to upload the video also.

Thank you very much!

 

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

Hi,

 

I can send a recording of that process, but I would a secure place to upload it as it may contain personal info.

 

Best regards,

Manuel Tomás

Dear Tomás,

 

Thank you very much! I have sent you a link, with which you can upload the video to us.

Please let me know when the upload process finishes.

 

Thank you very much!

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

maritoma97
Participant

Hi, 

 

I'm having the same problem! Did you manage to solve it? 

Thank you

Hi,

 

The problem is not solved yet, Minh (Graphisoft Moderator) reported the problem to the developer team, but they have not replied yet

 

Best regards,

Manuel Tomás

AndreMadu55
Participant

Hi,

 

I am having the same problem.

Is the problem already solved?

 

Best regards,

André Madureira

Hi,

 

As I replied to maritoma97 yesterday, the problem is not soved yet

 

Best regards,

Manuel Tomás

Dear Tomás,

 

We are very sorry for the late reply! The issue was a difficult one, so far we couldn't find any lead to this problem yet.

We think that there might be some extension that causes the problem. Did you try incognito mode (hopefully none of the extensions was enabled in incognito mode)?

 

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

Hi,

 

I had tried it when the problem started.

When I tried to login today (without incognito) it worked, so I guess the problem is solved.

 

Thanks for the support and solution to the problem,

Best regards,

Manuel Tomás

Minh Nguyen
Graphisoft Moderator
Graphisoft Moderator

Dear @AndreMadu55 and @maritoma97,

 

Thank you very much for the report! With what Tomás has shared, I'm wondering if you are still having the problem? Can you access any other Graphisoft services, or only signing in through MyArchicad is affected?

 

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

maritoma97
Participant

Hi Minh, 

 

I tried today to access the website and it worked! 

 

Thank you so much for the support

 

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