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Free Twinmotion promotion issue

US
Newcomer

Hi,

 

not quite sure if this is the right place to ask, but I have an issue with the promotion for the free Twinmotion software, once I go to https://twinmotion.graphisoft.com/ it says I am ready to download Twinmotion, but the Graphisoft ID is not linked with my Epic Games account, is there any way to redo this connection?

Thank you in advance for any helpful information to this 🙂

1 ACCEPTED SOLUTION

Solution
Vinicius Guedes
Graphisoft
Graphisoft
3 REPLIES 3

Karl Ottenstein
Moderator

Are you using the same email address for your Graphisoft ID and your Epic Games account?  That's what I've done, and there was no problem with the download/activate workflow.  But, given that there are special URLs if you follow the download/activation steps - including authorizing sharing info between Epic and Graphisoft as in the screenshots below - it should work if you follow those links and have different emails for your accounts (I think?) and don't try to jump directly to any other download links.  In particular, if you are a new user, you must click the link given in the screenshots to get to a place where after you click purchase... it just leads you directly to the download without having to actually make a purchase.

 

First, after clicking the link you gave, you must proceed and then click Allow here:

 

Screen Shot 2021-09-20 at 3.08.20 PM.jpg

 

 

Then, you must click the link in this screen to get whatever cookie/etc makes the purchase actually free in spite of seeing a price on the purchase button:

 

 

Screen Shot 2021-09-20 at 3.08.54 PM.jpg

One of the forum moderators   •   AC 25 USA and earlier   •   MacOS 11.6, iMac Pro

Solution
Vinicius Guedes
Graphisoft
Graphisoft

Video instruction on link unworkable.

 

No box on right down 

 

garick_0-1633082470697.png

 

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