Installation & update
About program installation and update, hardware, operating systems, setup, etc.

Graphisoft Help Center is Down?

4hotshoes
Advisor

I am getting an error to the link for help.

Todd Oeftger
AC27 Mac MacBook Pro 15", 2019, 2.3 GHz i9, 32GB, Radeon Pro 560X 4GB, 500GB SSD, 32" Samsung Display (2560x1440)
9 REPLIES 9
tomyg
Booster

yeah, i'm getting the same thing. 

 

tomyg_0-1634078300901.png

 

Karl Ottenstein
Moderator

I can confirm that the link within the web-based in-product Help results in an error.  When going to:

https://helpcenter.graphisoft.com

directly, or by following the link from the INT online Help for AC 24 here:

https://help.graphisoft.com/AC/24/INT/index.htm?rhcsh=1&rhnewwnd=0&rhmapid=#t=_AC24_Help%2F001_ACHel...

 

The following is displayed:

There has been a critical error on this website.

Learn more about troubleshooting WordPress.

 

There have been issues with Help Center since this Community was launched (redirecting to this site and not to the reference guides that used to be in the Help Center)... but just erroring-out like this is a new problem. 😞

 

I'll bring it to someone's attention.

 

One of the forum moderators
AC 27 USA and earlier   •   macOS Ventura 13.6.6, MacBook Pro M2 Max 12CPU/30GPU cores, 32GB
Noemi Balogh
Community Admin
Community Admin

Dear All,

We have an issue with our Help Center service for all languages at the moment. This results in the error what you experienced with the site.

We are aware of the issue and our engineers are working on a solution to fix the situation as soon as humanly possible.

Noémi Balogh

Community Expert, Admin

Help Center is available again. Thank you for your patience.

Noémi Balogh

Community Expert, Admin

Down again?2021-10-18_17-03-49.jpg

AC 25 SWE Full

HP Zbook Fury 15,6 G8. 32 GB RAM. Nvidia RTX A3000.

Working for me.

One of the forum moderators
AC 27 USA and earlier   •   macOS Ventura 13.6.6, MacBook Pro M2 Max 12CPU/30GPU cores, 32GB

Helpcenter for 25 is working but I was in 22 which is full of critical error links.

AC 25 SWE Full

HP Zbook Fury 15,6 G8. 32 GB RAM. Nvidia RTX A3000.

On Help Center we always kept the last 3 version's guide, which is now: Archicad 25, Archicad 24 and Archicad 23. If you are looking for the Archicad 22 guide, please use the help server: https://help.graphisoft.com/AC/22/INT/#t=_AC22_Help%2F001_ACHelpIntro%2F001_ACHelpIntro-1.htm

 

One more note: guides older than Archicad 17 are not available online.

Noémi Balogh

Community Expert, Admin

Ah, thanks! I was just googeling and didn't mind the AC version 🙂

AC 25 SWE Full

HP Zbook Fury 15,6 G8. 32 GB RAM. Nvidia RTX A3000.