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Graphisoft Help Center is Down?

4hotshoes
Advocate

I am getting an error to the link for help.

Todd Oeftger
Ligature Studio

AC23 and AC24 Mac MacBook Pro 15", 2019, 2.3 GHz i9, 32GB, Radeon Pro 560X 4GB, 500GB SSD, 32" Samsung Display (2560x1440)
9 REPLIES 9

tomyg
Booster

yeah, i'm getting the same thing. 

 

tomyg_0-1634078300901.png

 

Karl Ottenstein
Moderator

I can confirm that the link within the web-based in-product Help results in an error.  When going to:

https://helpcenter.graphisoft.com

directly, or by following the link from the INT online Help for AC 24 here:

https://help.graphisoft.com/AC/24/INT/index.htm?rhcsh=1&rhnewwnd=0&rhmapid=#t=_AC24_Help%2F001_ACHel...

 

The following is displayed:

There has been a critical error on this website.

Learn more about troubleshooting WordPress.

 

There have been issues with Help Center since this Community was launched (redirecting to this site and not to the reference guides that used to be in the Help Center)... but just erroring-out like this is a new problem. 😞

 

I'll bring it to someone's attention.

 

One of the forum moderators   •   AC 25 USA and earlier   •   MacOS 11.6.1, iMac Pro

Noemi Balogh
Community Admin
Community Admin

Dear All,

We have an issue with our Help Center service for all languages at the moment. This results in the error what you experienced with the site.

We are aware of the issue and our engineers are working on a solution to fix the situation as soon as humanly possible.

Noémi Balogh


Customer Engagement Expert, Community Admin

Help Center is available again. Thank you for your patience.

Noémi Balogh


Customer Engagement Expert, Community Admin

Down again?2021-10-18_17-03-49.jpg

AC 24 SWE Full
HPZbook 32GB i7 7820HQ 2,9 GHz
Quadro M2200 2GB

Working for me.

One of the forum moderators   •   AC 25 USA and earlier   •   MacOS 11.6.1, iMac Pro

Helpcenter for 25 is working but I was in 22 which is full of critical error links.

AC 24 SWE Full
HPZbook 32GB i7 7820HQ 2,9 GHz
Quadro M2200 2GB

On Help Center we always kept the last 3 version's guide, which is now: Archicad 25, Archicad 24 and Archicad 23. If you are looking for the Archicad 22 guide, please use the help server: https://help.graphisoft.com/AC/22/INT/#t=_AC22_Help%2F001_ACHelpIntro%2F001_ACHelpIntro-1.htm

 

One more note: guides older than Archicad 17 are not available online.

Noémi Balogh


Customer Engagement Expert, Community Admin

Ah, thanks! I was just googeling and didn't mind the AC version 🙂

AC 24 SWE Full
HPZbook 32GB i7 7820HQ 2,9 GHz
Quadro M2200 2GB

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