Installation & update
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Graphisoft ID Login page Issue

Kapri-09
Participant

hi,

when i am try to open my graphisoft login (https://graphisoftid.graphisoft.com/#/login) then my login directing me to  Graphisoft Account login page (https://accounts.graphisoft.com/#/login).

 

Please provide the solution 

15 REPLIES 15

Already Coordinating with him but they told me that it's issue from website side or Graphisoft portal issue

Kapri-09
Participant

my ID

it@intelligentconsultingengineers.com

Laszlo Nagy
Community Admin
Community Admin

I will forward this to Graphisoft but I am not sure when they will be able to deal with it, if there is Technical Support between the two holidays or only in January.

Loving Archicad since 1995 - Find Archicad Tips at x.com/laszlonagy
AMD Ryzen9 5900X CPU, 64 GB RAM 3600 MHz, Nvidia GTX 1060 6GB, 500 GB NVMe SSD
2x28" (2560x1440), Windows 10 PRO ENG, Ac20-Ac27
Kapri-09
Participant

Any Updates ??

Kapri-09
Participant

Opera Snapshot_2022-01-06_103114_accounts.graphisoft.com.png

I am not able to see my all keys in Licenses option

Minh Nguyen
Graphisoft Alumni
Graphisoft Alumni

Hello,

 

Thank you very much for the question and we are very sorry for the delay!

 

At the moment, our colleagues are working with the local partner in order to solve the issue. In short, it is a pretty complicated situation, this is why it takes some time to process and explain to the local partner.

 

In case of critical situations, please inquire the local partner about Emergency licenses, which will cover the downtime due to licensing issues.

 

Thank you very much for your understanding and I am very sorry for the inconvenience!

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT