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Graphisoft ID Login page Issue

Kapri-09
Participant

hi,

when i am try to open my graphisoft login (https://graphisoftid.graphisoft.com/#/login) then my login directing me to  Graphisoft Account login page (https://accounts.graphisoft.com/#/login).

 

Please provide the solution 

15 REPLIES 15

Barry Kelly
Moderator

It is working fine for me.

After I enter my login details and press OK I am taken to the Graphisoft ID profile page.

 

I have never seen that account page until now.

 

Maybe try a different browser?

I am using Firefox.

 

Barry.


One of the forum moderators.
Versions 6.5 to 25
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Dell Precision 3510 - i7 6820HQ @ 2.70GHz, 16GB RAM, AMD FirePro W5130M, Windows 10

Kapri-09
Participant

Already Tried on 3 different Browser

I just found this in the new article for Graphisoft ID - FAQ ...

 

https://community.graphisoft.com/t5/Setup-License-articles/Graphisoft-ID-Frequently-Asked-Questions/...

 

What is accounts.graphisoft.com used for?

This is the new portal for users purchasing Subscriptions. It offers similar functions as the
old website graphisoftid.graphisoft.com. If a Graphisoft ID account has access to
Graphisoft Store for purchasing Subscriptions, it will always be automatically redirected from the old website to the new one. Currently, this website is only available to those who have
Graphisoft Store access.

 

 

 

Other than what it says there I know nothing else about it.

Can you log in with your same Graphisoft ID details?

I can't as I am redirected to the original Graphisoft ID login.

 

Barry.


One of the forum moderators.
Versions 6.5 to 25
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Dell Precision 3510 - i7 6820HQ @ 2.70GHz, 16GB RAM, AMD FirePro W5130M, Windows 10

Kapri-09
Participant

hi,

i have attached the video of the issue I am facing

I think that is correct.

The bit I posted before says you will be redirected to this accounts page and it has similar features to the old Graphisoft ID page.

So you should be able to do everything you could before and possibly more.

 

Barry.

 


One of the forum moderators.
Versions 6.5 to 25
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Dell Precision 3510 - i7 6820HQ @ 2.70GHz, 16GB RAM, AMD FirePro W5130M, Windows 10

Kapri-09
Participant

But i'm not able to view and asign my all License on that page (Graphisoft Accont)

Not even with the 'Licenses' tab?

Or is the problem that the cursor won't allow you to click on anything?

 

BarryKelly_0-1640222408181.png

 

 

I am afraid I won't be of much help as I can't even access that web site.

 

Is there anyone else getting re-directed to this accounts web page that can help?

 

Barry.

 


One of the forum moderators.
Versions 6.5 to 25
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Dell Precision 3510 - i7 6820HQ @ 2.70GHz, 16GB RAM, AMD FirePro W5130M, Windows 10

Kapri-09
Participant

could Anyone help me on this issue
now i'm frustrated and going to give up my graphisoft License

Laszlo Nagy
Community Admin
Community Admin

Can you contact your local reseller with this issue? They may have a better idea of what could be the source of the problem and what could be the solution.

....................................................................................................
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AMD Ryzen 1700X CPU, 48 GB RAM, Nvidia GTX 1060 6GB, 500 GB NVMe SSD
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Loving Archicad since 1995

Already Coordinating with him but they told me that it's issue from website side or Graphisoft portal issue

Kapri-09
Participant

my ID

it@intelligentconsultingengineers.com

Laszlo Nagy
Community Admin
Community Admin

I will forward this to Graphisoft but I am not sure when they will be able to deal with it, if there is Technical Support between the two holidays or only in January.

....................................................................................................
Get Archicad Tips at https://twitter.com/laszlonagy
AMD Ryzen 1700X CPU, 48 GB RAM, Nvidia GTX 1060 6GB, 500 GB NVMe SSD
2x28" (2560x1440), WIN10 PRO ENG, AC20-AC25
Loving Archicad since 1995

Kapri-09
Participant

Any Updates ??

Kapri-09
Participant

Opera Snapshot_2022-01-06_103114_accounts.graphisoft.com.png

I am not able to see my all keys in Licenses option

Minh Nguyen
Graphisoft Moderator
Graphisoft Moderator

Hello,

 

Thank you very much for the question and we are very sorry for the delay!

 

At the moment, our colleagues are working with the local partner in order to solve the issue. In short, it is a pretty complicated situation, this is why it takes some time to process and explain to the local partner.

 

In case of critical situations, please inquire the local partner about Emergency licenses, which will cover the downtime due to licensing issues.

 

Thank you very much for your understanding and I am very sorry for the inconvenience!

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

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