Installation & update
About program installation and update, hardware, operating systems, setup, etc.

Installation Error in Mac OSX Leopard

Anonymous
Not applicable
I installed Archicad 11(EDU) international version on my MBP C2D 2.16, leopard.
When I start AC11, it shows me bug report after loading the window.
I sent bugreport to Apple and Graphisoft but I do not know why it happened.
I attached the ScreenShot and bugreport text files in here.
Thank you.
11 REPLIES 11
Greg Kmethy
Graphisoft
Graphisoft
here are some general troubleshooting steps:
http://archicadwiki.com/crash
Gergely Kmethy
VP, Customer Success, Graphisoft
Anonymous
Not applicable
Although I searched those pages, I don't know yet.
Do I need more informations of my com's bug?
Please, help me.
Greg Kmethy
Graphisoft
Graphisoft
It would be more useful if you posted your Bug ID that you received after submitting the crash. You can find it in CrashSubmissionLog.txt, which is in Home/Library/Logs
Gergely Kmethy
VP, Customer Success, Graphisoft
Anonymous
Not applicable
Bug ID : 2008-05-15-214554 (this is in user\library\logs/crashreporter\'bugid'.crash)
or 2008-05-15-214529(these are recent bugs id I received today)

Thank you.
Greg Kmethy
Graphisoft
Graphisoft
Those are logs made by the system. I need the logs created by ArchiCAD's own bug reporter which is called "GSReport". When ArchiCAD crashes, you should see GSReport dialog (with the image of a big red bug in it) which you submit to Graphisoft, and you receive an ID back, which is logged in CrashSubmissionLog.txt. If you don't have this text file in user\library\logs, then I might not be able to help you.
Gergely Kmethy
VP, Customer Success, Graphisoft
Anonymous
Not applicable
I can not send bug report because it shut down and all buttons, excluding the quit button, are gray(ghosted). So I am not able to see the file you mentioned. Is there any other way to solve it?
Greg Kmethy
Graphisoft
Graphisoft
You should see a a file called "GSReport.rpt" in user\library\logs. Send me that.
Gergely Kmethy
VP, Customer Success, Graphisoft
Anonymous
Not applicable
Finally I got a bug ID but I don't know why it did suddenly.
Bug ID : 2008-05-21-03-07-51-6668
Anyway, Please help me.
Greg Kmethy
Graphisoft
Graphisoft
Please download and install this hotfix: http://www.graphisoft.com/ftp/techsupport/downloads/ac11/AC11-1200-Mactel.dmg

That should fix it.
Gergely Kmethy
VP, Customer Success, Graphisoft