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Setup & License forum

Installer has found a newer version of Grasshopper-Archicad connection for AC 24 on your computer

Rodrigo Rocha
Contributor

Hi,
I´m having a problem with the Archicad Grasshopper Live connection in my computer. My office currently uses AC24 and I need to make a project using GH. 
I was having the AC 24 bug that a lot of random words appeared in the plugin. I was able to fix it updating my AC24. But since I was working with teamwork I had to unistall and install a older version of AC so I wasn´t blocking my other collegues to join the project. Now I´m back in the latest version of Archicad but I keep on getting this warning from the AC GH live connection installer

RodrigoRocha_0-1660615868416.png

I have already uninstalled everything and downloaded the latest upadate from the Graphisoft webpage but nothing seems to work and I have no ideia of what is happening.

Please help me figure this out so I can continue to work in this project 🙂

1 ACCEPTED SOLUTION

Solution

Hi Rubia, 

Thank you for the reply, I manege to figure out a solution. I had to restore my notebook before I reinstalled AC24 to a prior version.

Best regards from Brazil!

View solution in original post

10 REPLIES 10

Rubia Torres
Community Admin
Community Admin

Hi Rodrigo,

 

Thank you for your query. I did a bit of research on your case and I am afraid it will need further investigation, analysis of the logs on the C:\ProgramData\Install.GS folder. I recommend you reach out to your local technical support. Based on your name, I supposed you are in Brazil.
You can reach support via this link.

Kind regards,

Rubia Torres

Customer Engagement Expert | GRAPHISOFT SE
Need help refining your modelling skills?
Check our Design category for the best workflow + tips&tricks!

Solution

Hi Rubia, 

Thank you for the reply, I manege to figure out a solution. I had to restore my notebook before I reinstalled AC24 to a prior version.

Best regards from Brazil!

furtonb
Expert

Hi all,

I'm facing the same issue on macOS, is there a way to solve this other than restoring the OS?

actively using: AC22-25 INT | Rhino6-7 | macOS / win10

Hi, I don't have ideia about other solution 😞 
What I can tell you is that the restore process on windows was not a diffult process (consider that I had never done this before)

best regards, 
Rodrigo

Hi @furtonb,

I'm sorry to hear about your issue. My recommendation is to make sure that every Grasshopper-Archicad connection has been uninstalled before you install the desired one.
Please update me if you have new information/details to share.

Rubia Torres

Customer Engagement Expert | GRAPHISOFT SE
Need help refining your modelling skills?
Check our Design category for the best workflow + tips&tricks!

Hi @Rubia Torres,

I've deleted all the AC-GH add-ons from the /Applications/Graphisoft/Archicad 2x/Add-Ons folder for all the installed Archicad instances. I've also deleted the add-on from the GH special folders, it no longer shows up in Rhino7 or RhinoWIP.

 

Any other places that I should look for? It still doesn't install with the same message as above in the thread starting post.

actively using: AC22-25 INT | Rhino6-7 | macOS / win10

Hi @furtonb,

 

Every Grasshopper-Archicad Connection installer creates an uninstaller under the Archicad folder. Please run this file for each undesired version.
The presence of the previous (or any) version is detected from the registry/preferences which should be cleaned by the uninstaller 😉


GHAC.png

 

Cheers,

Rubia Torres

Customer Engagement Expert | GRAPHISOFT SE
Need help refining your modelling skills?
Check our Design category for the best workflow + tips&tricks!

I don't see an Uninstall.GC folder, I have Uninstall.AC and Uninstall.GD (which I assume stands for the Goodies):

 

furtonb_0-1668000176429.png

 

actively using: AC22-25 INT | Rhino6-7 | macOS / win10

Hi @furtonb,

In this case, please contact your local technical support. We recommend you send the /Users/Shared/Install.GS folder content to the team (installer log files) for further investigation. They should point where the software has found another version of the Grasshopper-Archicad Connection.

Regards,

Rubia Torres

Customer Engagement Expert | GRAPHISOFT SE
Need help refining your modelling skills?
Check our Design category for the best workflow + tips&tricks!

Hi @Rubia Torres ,

 

I'll get in touch with them. Thanks for your help!

actively using: AC22-25 INT | Rhino6-7 | macOS / win10

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