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License Not Recognizing

Srinivas
Booster
Namaste,
One of my teammate is having this issue, after a restart she was not able to get ArchiCAD license manager recognize the soft key on her system. Attached is what the license manager is showing up on her Windows 10 PC, any help is greatly appreciated.

She can login to https://graphisoftid.graphisoft.com/ and we did install the latest License manager

-Srinivas
ArchiCAD Services
ArchiCAD since v9 to latest
iMac, Windows 10
4 REPLIES 4

rjwilden
Contributor
Yes also getting these. Try another restart. Seems to work for me.
Richard Wilden Design. Ltd
Dunedin, New Zealand.
Imac 27" i9 3.6GHz; 32GB Ram Mac OS 11.3
Archicad V23:V24

Nguyen Minh
Graphisoft Moderator
Graphisoft Moderator
Srinivas wrote:
Namaste,
One of my teammate is having this issue, after a restart she was not able to get ArchiCAD license manager recognize the soft key on her system. Attached is what the license manager is showing up on her Windows 10 PC, any help is greatly appreciated.

She can login to https://graphisoftid.graphisoft.com/ and we did install the latest License manager

-Srinivas
Dear Srinivas,

Thank you for the report and I am very sorry about the issue!

To investigate further, I would like to get some more information:
- The number of the license downloaded Software license (SW00000xxxxx)
- CmDust log (https://helpcenter.graphisoft.com/knowledgebase/25432/)
- A screenshot of the files in the CmAct folder
macOS: MacHD/Library/Application Support/CodeMeter/CmAct
Windows: C:\ProgramData\CodeMeter\CmAct

Feel free to reach me via Private Message. Looking forward to hearing from you!

Best regards,
Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

Srinivas
Booster
Sorry for the late reply, I didn't receive email notification about this not sure why, anyway my local reseller fixed it for us, thank you for your time.
ArchiCAD Services
ArchiCAD since v9 to latest
iMac, Windows 10

Nguyen Minh
Graphisoft Moderator
Graphisoft Moderator
I'm glad that the issue is solved. Have a great day!

Best regards,
Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

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