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My subscription license does not work for Archicad 25

Narska
Booster
I have a yearly renewing subscription to Archicad.

I downloaded the new version: 25.

I can download a licence for 24 and it works fine.

But when running 25 I get a message "your license has expired"

When I click on "Start the license Manager Tool" I get a message: "Your license update was unsuccessful"

I have no option to update the license as the help says there should be.

What do I do?
Tomasz Mlynarski
New York based Architect
4 REPLIES 4

Gerald Hoffman
Contributor
Hi Narska,
I had the same issue when I first downloaded and tried to run it. I phoned support and the guy I spoke to said the licenses hadn't been pushed out yet but should be shortly. Mine now works OK. I would phone them if it doesn't work by Monday.

Cheers,
Gerald
"The simplification of anything is always sensational" GKC
AC 25-3011 USA, CadImage Tools
2019 MacBook Pro 16" w/ AMD Radeon Pro 5600M GPU
OS X 11.6
2.4 Ghz 8 core i9, 64 GB RAM
27" LG 5K Monitor

Narska
Booster
Thank you!
Tomasz Mlynarski
New York based Architect

furtonb
Enthusiast
I have a similar issue with a perpetual hardware license with SSA.

AC25 is out, but the License Manager tells me my key is up to date - for AC24.

It's really annoying not having these in sync - why can't we just have the licenses updated prior the release?!
actively using: AC22-25 INT | Rhino6-7 | macOS / win10

Barry Kelly
Moderator
furtonb wrote:
I have a similar issue with a perpetual hardware license with SSA.

AC25 is out, but the License Manager tells me my key is up to date - for AC24.

It's really annoying not having these in sync - why can't we just have the licenses updated prior the release?!

Some language versions of Archicad are released a little later than the INT, USA and other English language versions.
How long after or why this is so I can not say.

As you have the INT language version I would have thought you would be able to upgrade by now.
Probably best that you contact your local Archicad support people to find out what is going on - that is what you are paying the SSA for after all.

Barry.

One of the forum moderators.
Versions 6.5 to 25
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Dell Precision 3510 - i7 6820HQ @ 2.70GHz, 16GB RAM, AMD FirePro W5130M, Windows 10

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