Hello,
Thank you very much for the question and I am very sorry about the experience!
When you activate a trial license, a file called
trial.lic
is created in the following location:
on macOS: users/shared/ARCHICAD/AC_xx_xxx/
on Windows: C:\Program Data\ARCHICAD\AC_xx_xxx\
By deleting this file, Archicad will ask for entering a new license when you start it, from here you can enter your new Educational license.
Please let me know if it helps with the issue!
Best regards,
Minh
Minh Nguyen
Technical Support Engineer
GRAPHISOFT