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Setup & License forum

Purge Expired License Key not working

4Ringsbet
Participant

I cant purge an expired license key and as such can not launch the program.  This interface is really poorly designed.  

 

4Ringsbet_0-1658670243975.png

 

1 REPLY 1

Benjamin Dani
Graphisoft
Graphisoft

Hello,

I'm very sorry to hear about the issue!


It is possible that it was only a temporary error, I would suggest to try the purge again. 
If it is not working please follow the steps below:

1. Upload all licenses back to the pool

2. Stop Codemeter service:
On Windows: Open Codemeter Control Center > Process menu > Stop Codemeter service
On macOS: Open System Preferences > Codemeter > Stop Service

3. Move the license container elsewhere (or put them to the trash bin). The container(s) is located at:
macOS: Macintosh HD/Library/Application Support/CodeMeter/CmAct
Windows: C:\ProgramData\CodeMeter\CmAct
Make sure to remove the contain inside this folder only. We need an empty CmAct folder.

4. Start Codemeter service again:
On Windows: Open Codemeter Control Center > Process menu > Start Codemeter service
On macOS: Open System Preferences > Codemeter > Start Service

 

If that still does not help please reach out to your local support for help.

Kind regards,

Dani Benjamin
Technical Support Engineer

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