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Setup & License forum

Retrieve soft key

Marla B
Newcomer

I downloaded my key into my old laptop that I hadn't used in a couple of years.  Then when I tried to upgrade my Archicad to the version on my desktop, the laptop crashed.  IT guys were not able to save it.  Bought a new laptop, but now how do I replace the key since I can't upload the old one from the crashed laptop???

1 REPLY 1

Karl Ottenstein
Moderator

You have to contact technical support for your country, which is typically the distributor you purchased from.

One of the forum moderators   •   AC 26 USA and earlier   •   MacOS 11.6.8, iMac Pro 10-Core, Radeon Pro Vega 64

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