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Save [Ctrl-S] Session Report Pop-Up in ArchiCAD 23

Anonymous
Not applicable
In ArchiCAD, Built 5005 and Built 5010, this kind of error report often appears when I save the file [Ctrl-S]
Surprisingly this will appear when I just added a line cut (Section Tool) if I delete it. Error report will not appear.

When there is only one cut line (Section Tool) it will continue to appear but if I delete the cut line (Section Tool) on the Project Map then the Error report disturbance will not appear as a Pop-Up.

I checked the session report and the report appeared:
C: \ Program Files \ GRAPHISOFT \ ARCHICAD 23 \ ARCHICAD.exe
Unused in temporary folder: 233482.8 MB
-------------------------------------------------- ----------------- EcoDesigner STAR license activation failed.
Protection Error Code: 200
EcoDesigner STAR Add-On functions will be disabled.
You can continue using ARCHICAD without the features of EcoDesigner STAR.

I never used the EcoDesigner STAR Add-On at all why is this kind of error message appearing?
What does the cut line (Section Tool) have to do with the error message EcoDesigner STAR license activation failed.
This is a bug which is quite annoying when I will do the Save [Ctrl-S] it will always appear like this.

It will always exist along the cut line (Section Tool) in the Project Map even though I never use special functions that involve or use EcoDesigner STAR because we in Indonesia don't have the License on Codemeter for EcoDesigner STAR yet.

Has anyone experienced the same thing? What should I do?
Graphisoft's solution if this is a bug?
3 REPLIES 3

Minh Nguyen
Graphisoft Moderator
Graphisoft Moderator
Hi Eddy,

Thank you very much for the question and I am very sorry for the experience!

This is a very rare error, I have never seen it before! We have no record about similar occurrence either. Therefore, I would like to kindly ask for the file you are working on for in-house reproduction (in PLA format). Please let me know if you will need a secure place for uploading the file.

Looking forward to hearing from you soon!

Best regards,
Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

drh64
Participant
Was this issue ever resolved?
I am getting the same error on a file:

EcoDesigner STAR license activation failed.
Protection Error Code: 200
EcoDesigner STAR Add-On functions will be disabled.
You can continue using ARCHICAD without the features of EcoDesigner STAR.

Minh Nguyen
Graphisoft Moderator
Graphisoft Moderator
Hello,

Thank you very much for the question!

Unfortunately, I haven't received an answer from the original post about this issue. As you mentioned that this happens with only one file, I believe the creator of this file worked with EcoDesigner STAR and there might be some trace of it inside the file. Would it be possible for you to share this file with us? Please let me know if you need a secure place to upload it!

Looking forward to hearing from you!

Best regards,
Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

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