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Sign in page blank

tisantamaria
Newcomer

Hi!

 

I can't log in at the Graphicsoft login page on my software.

It only shows a blank page.

 

I tried to follow this tutorial, but with no success.

I'm using Windows 10 on latest build.

Archicad Solo 25.

 

Any ideas?

 

It's not antivirus, firewall...

  • Hi
7 REPLIES 7

Vinicius Guedes
Graphisoft
Graphisoft

Hello, @tisantamaria 

 

Could you login into graphisoftid.graphisoft.com and send a print screen if it fails, please?

It´'s just like de image above, but on Windows 10.

 

tisantamaria_0-1632747742204.png

 

Vinicius Guedes
Graphisoft
Graphisoft

I mean, could you open your browser, go to graphisoftid.graphisoft.com and try to login, please?

Oh, right. It works directly on browser, including IE 11.

 

tisantamaria_0-1632749013857.png

 

 

Nguyen Minh
Graphisoft Moderator
Graphisoft Moderator

Hello,

 

Thank you very much for the report and I am very sorry to hear about the issue!

 

To better understand the issue, may I ask with which application you are having trouble with signing in? Is it Archicad or is it License Manager Tool or both? Each of these uses a different environment, thus we need to know exactly where it is not working.

 

Looking forward to hearing from you!

Best regards,
Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

Gino Hansen
Contributor

Hi Minh,

I have the same problem here with a student, who can't sign in via Archicad 25 on Windows 10 ( sign in Window is empty). Browser login works with no problem. I've added the *.graphisoft.com to the trusted websites in Internet Explorer but this doesn't change anything.

Hi Gino,

 

Thank you for the question!

This issue seems similar to the one posted here. The solution was, due to a driver issue in a new graphics card from Intel (Intel Xe graphics), the page could not be load. Could you please ask the client to check whether they have this type of graphics card in the system and make sure that it is updated?

 

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

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