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Setup & License forum

Swap licence key from one laptop to another

robinbales
Newcomer

My laptop got stolen recently and on my new one I don't know how to swap the license key over to my new one. How can I do this? Cant seem to find a help support email for Archicad... 

2 REPLIES 2

Lingwisyer
Champion

As far as I know, you will need to contact your local reseller.

AC22-23 AUS 7000
Self-taught, bend it till it breaks.
Win10 | E5620 x 2 | 24GB | K2200 RIP PSU
Win10 | R5 2600 | 16GB | GTX1660

Barry Kelly
Moderator

I assume you are talking about a software license?

If so, then as Ling said, you will need to contact your local support (who you bought the license from).

A software license needs to be sent back to the company pool so you can download it on a different machine.

Unfortunately for you, you need the original (stolen) machine to be able to send it back to the pool.

But you local support should be able to sort it for you.

 

Barry.


One of the forum moderators.
Versions 6.5 to 25
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Dell Precision 3510 - i7 6820HQ @ 2.70GHz, 16GB RAM, AMD FirePro W5130M, Windows 10

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