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Trouble with signing in the Archicad program on the new PC.


Hi, I already have a student license. I had the Archicad downloaded on my old computer. However, my old computer hard disk crashed and I had to get a new computer. After downloading the program to my new computer it wouldn't let me sign in (in the Archicad itself). What should I do? BTW I have updated the driver to the most recent version. I have no problem with signing in to my account on Graphisoft. The problem is signing in to the program (Archicad software). I can't sign in in the startup dialog or inside Archicad so neither of them works.

Archicad sign in.jpg

Minh Nguyen
Graphisoft Moderator
Graphisoft Moderator



Thank you very much for the question!


Previously, we have some similar reports coming from users with Intel Xe graphics card, which is a recent, somewhat rare discrete Intel GPU. With the latest driver update, the issue gets resolved.


If you have this type of graphics card, could you give it a try?


Thank you very much!

Best regards,


Minh Nguyen
Technical Support Engineer

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