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UI icon lost in many places. HELP!

William Yan
Booster

Hey guys! My Archicad 24.6004, Some UI icons are not shown, just left blank grey ones. As shown in below.

I repair the installation, NOT WORK.

Did someone happen to know how to solve this problem?

THANKS!

 

Snipaste_2021-09-28_12-40-57.png

AC 23 CHI, Windows 10
  • UI
1 ACCEPTED SOLUTION

Solution
Noemi Balogh
Community Admin
Community Admin

Hello William,

Did you try to switch between workspace profiles? If you imported a profile created in an earlier version, it can cause such issue.

Kind regards,
Noémi

Noémi Balogh


Customer Engagement Expert, Community Admin

View solution in original post

5 REPLIES 5

Solution
Noemi Balogh
Community Admin
Community Admin

Hello William,

Did you try to switch between workspace profiles? If you imported a profile created in an earlier version, it can cause such issue.

Kind regards,
Noémi

Noémi Balogh


Customer Engagement Expert, Community Admin

View solution in original post

Yes! I import a profile maded by ac23 into my ac24, but I switch back to default profile, It still the same. And it is strange that the profile import is OK on my laptop, same version same profile. The desktop pc has this problem.

Also, I reinstalled the AC. The problem is still there.    😞

AC 23 CHI, Windows 10

Barry Kelly
Moderator

Also check that your video drivers are up to date and that you are not using a built-in graphics card.

A dedicated graphics card is recommended for Archicad.

 

Barry.


One of the forum moderators.
Versions 6.5 to 25
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Dell Precision 3510 - i7 6820HQ @ 2.70GHz, 16GB RAM, AMD FirePro W5130M, Windows 10

I intalled the newest studio version nVidia driver. Not work here.  😥

AC 23 CHI, Windows 10

Nguyen Minh
Graphisoft Moderator
Graphisoft Moderator

Dear William,

 

Thank you very much for the report and I am very sorry for the experience!

At the moment, we are having one more similar report from another client. Unfortunately, we are still unable to identify the problem.

 

I'm wondering whether you can help us with a few tests?

1. Try to perform a Preferences Cleaning

2. Install another Archicad language version and see if the issue also happens there

 

Looking forward to hearing from you!

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

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