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Setup & License forum

Version/build of one or more modules are not compatible

I have installed both hotfix AC15 hotfix-2 and AC14 hotfix-6 on my mac but I get this message each time I lunch AC...



After clicking "OK" AC opens and runs normally, but why do I get this?
Mac OSX 10.15.7 | AC 24 INT 5000 FULL
11 REPLIES 11

Didn't You install eg. a goodie after updating AC?

Best Regards,
Piotr

No, I didn't.
Mac OSX 10.15.7 | AC 24 INT 5000 FULL

What hapens if You run the hotfix again?

Best Regards,
Piotr

I can't... I get the message: "This Archicad has already been updated"
Mac OSX 10.15.7 | AC 24 INT 5000 FULL

Erika Epstein
Booster
if you continue to the next page of the installer, it gives you the option to update other components of AC, did you do that?

Also, it mentions modules that may be out of date. Sometimes you have to manually open each module when AC has been updated before it recognizes them as being of the latest build.
Erika
Architect, Consultant
MacBook Pro Retina, 15-inch Yosemite 2.8 GHz Intel Core i7 16 GB 1600 MHz DDR3
Mac OSX 10.11.1
AC5-18
Onuma System

"Implementing Successful Building Information Modeling"

Hi Erika,

I tried your suggestion, but the next page of the installer doesn't give me any other components to update... just the remote BIM server... which is updated

As for the modules, the message appears when I launch AC before selecting any file to open. As a matter of fact the message appears right away, and after I click OK, the open file window appears
Mac OSX 10.15.7 | AC 24 INT 5000 FULL

Erika Epstein
Booster
Hi Achille,

Well, at least the file is opening.

Is it only on your computer?
Did you try repairing permissions?
Erika
Architect, Consultant
MacBook Pro Retina, 15-inch Yosemite 2.8 GHz Intel Core i7 16 GB 1600 MHz DDR3
Mac OSX 10.11.1
AC5-18
Onuma System

"Implementing Successful Building Information Modeling"

Katalin Takacs
Graphisoft Alumni
Graphisoft Alumni
Hi Achille,

we have an ArchiCAD wiki article about this issue: www.archicadwiki.com/Bugs/HotfixInstallWarningMessage
It describes the cause and the solutions as well, please check it.

Best regards,
Katalin Takacs
Community Specialist, Customer Support Services, GRAPHISOFT
GRAPHISOFT HelpCenter - the ArchiCAD knowledge base

Thanks Katalin!

Maybe this is caused by the fact that the user home folder is actually on the server HD and not on the local drive?

(even though every one else's user home folder is on the server too, but only I had this problem...)
Mac OSX 10.15.7 | AC 24 INT 5000 FULL

Katalin Takacs
Graphisoft Alumni
Graphisoft Alumni
Hi Achille,

This problem is likely not related to the location of your home folder, it might appear if ArchiCAD and its Hotfix is installed by different Users on Mac OS.
Did the possible solutions help you to solve the issue?
Katalin Takacs
Community Specialist, Customer Support Services, GRAPHISOFT
GRAPHISOFT HelpCenter - the ArchiCAD knowledge base

I first tried the repair permissions approach, but it didn't solve the problem. So I proceeded to unistall and reinstall AC...
Mac OSX 10.15.7 | AC 24 INT 5000 FULL

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