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Viewport goes Red when switching to a 3D view.

Anonymous
Not applicable
This issue has been happening for several months but it often happens so fast that I can't get a screenshot.

When switching views to a 3D view, the viewport will often flash red and then return to normal. There are no error messages, no data corruption, and all elements seem to be untouched. If anything, this issue is startling if only momentary. I've attached a screenshot of the issue. (Oddly, this is the 1st time an error message has been shown)

Also, this issue has only occurred in AC22, and has persisted through different builds. At least 3 other users in my office have reported it.

The hardware in every machine is nearly identical...they're newer 27" iMacs running either macOS High Sierra or Mojave. All of them are running AC22 5009 USA.

Any assistance or insight would be appreciated. Thanks for your time.
1 ACCEPTED SOLUTION

Solution
NCornia
Graphisoft
Graphisoft
Hi All,

This is a known issue only on macOS 10.14 Mojave with ARCHICAD 22 when opening a 3D view/tab. Our developers are working on a fix to be released in a future update, likely in Fall of 2019 if all goes to plan. We know it is annoying and are doing our best to issue a fix soon. Sorry for the inconvenience.

Entry #253432 Red screen when opening 3d window on macOS

Best regards,
Nicholas Cornia
Technical Support Team - GRAPHISOFT North America
ARCHICAD on Twitter
Tutorials
GRAPHISOFT Help Center

View solution in original post

4 REPLIES 4

Stress Co_
Advocate
Started for me after switching from Sierra to Mojave.
Marc Corney, Architect
Red Canoe Architecture, P. A.

Mac OS 10.14.6 (Mojave)
Processor: 3.6 GHz 8-Core Intel Core i9
Memory: 48 GB 2667 MHz DDR4
Graphics: Radeon Pro 580X 8GB
ArchiCAD 24 (3022 USA Full)

Solution
NCornia
Graphisoft
Graphisoft
Hi All,

This is a known issue only on macOS 10.14 Mojave with ARCHICAD 22 when opening a 3D view/tab. Our developers are working on a fix to be released in a future update, likely in Fall of 2019 if all goes to plan. We know it is annoying and are doing our best to issue a fix soon. Sorry for the inconvenience.

Entry #253432 Red screen when opening 3d window on macOS

Best regards,
Nicholas Cornia
Technical Support Team - GRAPHISOFT North America
ARCHICAD on Twitter
Tutorials
GRAPHISOFT Help Center

View solution in original post

Stress Co_
Advocate
I get this song in my head every time I switch to 3D.
https://www.youtube.com/watch?v=vKj4upY1VYI
I think I'll be able to stick it out till the fix.

Thanks for the update Nick.
Marc Corney, Architect
Red Canoe Architecture, P. A.

Mac OS 10.14.6 (Mojave)
Processor: 3.6 GHz 8-Core Intel Core i9
Memory: 48 GB 2667 MHz DDR4
Graphics: Radeon Pro 580X 8GB
ArchiCAD 24 (3022 USA Full)

Anonymous
Not applicable
Thanks so much for the update!
NCornia wrote:
Hi All,

This is a known issue only on macOS 10.14 Mojave with ARCHICAD 22 when opening a 3D view/tab. Our developers are working on a fix to be released in a future update, likely in Fall of 2019 if all goes to plan. We know it is annoying and are doing our best to issue a fix soon. Sorry for the inconvenience.

Entry #253432 Red screen when opening 3d window on macOS

Best regards,

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