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WIN8 freeze !

Anonymous
Not applicable
archicad freezes every day on my windows 8 computer, it gets very slow or stops to be accessible. i have to kill the proces in the taskmanager.
a colleague has the same on windows 8, other colleagues with windows 7 don't have this problem

this is some frustrating problem and i don't know how to solve it. neither does our helpdesk at KUBUS

AC17, i still need to install the latest hotfix
Windows 8
4930K processor
32GB
GTX780
12 REPLIES 12

Barry Kelly
Moderator
Try the latest hotfix and then report back if no change.
Barry.

One of the forum moderators.
Versions 6.5 to 25
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Dell Precision 3510 - i7 6820HQ @ 2.70GHz, 16GB RAM, AMD FirePro W5130M, Windows 10

Anonymous
Not applicable
hotfix#6 and it still freezes

Barry Kelly
Moderator
LolkeWijtsma wrote:
hotfix#6 and it still freezed once this morning
OK that wasn't it then.
When you get a freeze what does Archicad show as your available hard disc space and RAM?
Bottom right corner of screen (so long as you have the status bar turned on).
If these fgures are low then you are running out of resources.
If they are high then I am out of suggestions as I don't use Windows 8.
Barry.

One of the forum moderators.
Versions 6.5 to 25
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Dell Precision 3510 - i7 6820HQ @ 2.70GHz, 16GB RAM, AMD FirePro W5130M, Windows 10

Zoltan Fuchs
Participant
Hi,

I had the same problem some time before.
I found that win8 has a problem with the xHCI usb driver. When archicad freeze then lost its connection with WIBU key. Check WibuKey connection under Control Panel/WibuKey. I disabled xHCI in BIOS and from then it works without freezing (but I havent usb3 port now)
It was AC15 x64 /Win8 x64

fuxy
i7-4770K / 16GB / GTX560 2GB / 512GB SSD / Win10 64bit
AC21 (HUN-64 bit) / Bimx Pro / Revit 2017

Anonymous
Not applicable
thx for tips

but they don't work

- 100+GB free on harddisk
- 20+ GB free on RAM

- disabling xHCI don't work either

still on search for a solution;
- one of the files was very slow, it freezed but after waiting it was accesible again
- another file was unworkable slow
both problems were worked around by killing the process in taskmanager and reopen the files
- today i had to kill processes at least four times because of no responses

anyone?

Anonymous
Not applicable
latest hotfix didn't work either

Anonymous
Not applicable
Uninstalling Java and installing Java version 7u21 with do-not-update option doesn't work either

next tryout will be using the new chrome usbkey instead of the old blueish-green-one

Anonymous
Not applicable
no problems yet with newer usbkey

Anonymous
Not applicable
LolkeWijtsma wrote:
no problems yet with newer usbkey
still freezing

Laszlo Nagy
Community Admin
Community Admin
It is time to contact your local technical support.
....................................................................................................
Laszlo Nagy, Lead Moderator, Community Admin
Get Archicad Tips at https://twitter.com/laszlonagy
AMD Ryzen 1700X CPU, 48 GB RAM, Nvidia GTX 1060 6GB, 500 GB NVMe SSD
2x28" (2560x1440), WIN10 PRO ENG, AC20-AC25
Loving Archicad since 1995

Anonymous
Not applicable
i asked KUBUS Eindhoven weeks ago, they don't know what it is

Laszlo Nagy
Community Admin
Community Admin
Then you should ask them to forward it to Graphisoft Headquarters Tech Support. The guys at HQ may know what could be causing it. Or if they don't they can start investigating it.
....................................................................................................
Laszlo Nagy, Lead Moderator, Community Admin
Get Archicad Tips at https://twitter.com/laszlonagy
AMD Ryzen 1700X CPU, 48 GB RAM, Nvidia GTX 1060 6GB, 500 GB NVMe SSD
2x28" (2560x1440), WIN10 PRO ENG, AC20-AC25
Loving Archicad since 1995

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