on 2021-06-1103:00 AM - edited on 2023-05-1501:45 PM by Noemi Balogh
Related versions: 2018.2 and newer Only the masteradmin user can log in into the BIMcloud Manager's web user interface. In the Manager, all users, roles, projects, libraries are missing. On the Servers page the Server Module(s) are missing as well. Most probably the BIMcloud Manager database has been damaged. The most frequent causes of this issue: an unclean shutdown, the hard drive run out of free space.
Do NOT restart the server computer!
Most likely the Manager database has been damaged, make sure to NOT restart the computer or the services. The Manager creates backups from its database in every service restart, but it keeps only the last 10 backups, which means that too many service restart could overwrite all of the existing backups.
Are there any free space in the hard drive(s)?
Check the available free space in the disk(s) where the BIMcloud / BIMcloud Basic components are installed. Free at least 15 percent of the storage space. If the Manager's Data folder is stored on a different disk, then check that one as well.
Create a backup copy from the BIMcloud Manager database
Open a File Explorer (on Windows) or Finder (on macOS) window and copy the whole Data folder to a safe place. Locations:
C:\Program Files\GRAPHISOFT\BIMcloud\Manager-<YYYY-MM-DD>\Data\ where YYYY-MM-DD is the date of installation
System drive/Applications/GRAPHISOFT/BIMcloud/Manager-<YYYY-MM-DD>/Data/ where YYYY-MM-DD is the date of installation
Restore the BIMcloud / BIMcloud Basic Manager database from a backup