An Unknown Error Happend: Cannot connect to BIMCloud

[lenne_koppers]

Hi Everyone,

Last week our uni issued the new BIM server for our graduation project. I'm able to login on the BIMCloud browser website, however, when connecting to the server on Archicad27 the server diagnostics indicate the BIMCloud server is accessible. When I try to log-in, it gives me the error: 

An Unknown Error Happend: Cannot connect to BIMCloud

Other Teammates also use MacOS and have no problem logging in. The server is only available on version 27 Could this be a user-specific issue, or is this something faulty with my server connection?

Any help is greatly appreciated!! Thanks.

[Boldizsar Vermes]

@lenne_koppers, please contact your local Graphisoft support representative. Archicad logs contains the details of the connection issue, so further investigation based on them will surely help.

[lenne_koppers]

Thank you very much, I'll sent the logs to my representative.