on 2021-06-11 10:00 AM - edited on 2023-05-15 01:45 PM by Noemi Balogh
Related versions: v19 and newer
Make sure that all Archicad clients and BIMcloud / BIMcloud Basic components are updated to the latest build.
Archicad must be able to communicate with BIMcloud / BIMcloud Basic to provide Teamwork. To verify this, run the Network Diagnostic Tool from the Open / Join dialog or the Teamwork Palette. Verify whether all necessary ports are open and the server machine is available from the client machine.
Whenever possible, use wired connection to the network. Try turning off the wireless connection to make sure you can access the BIMcloud / BIMcloud Basic's computer over the network.
Creating library / project Snapshots is a fairly intensive I/O process of BIMcloud / BIMcloud Basic. Schedule these Snapshots to be created after working hours.
Antiviruses, firewalls, backup or any other monitoring applications (e.g. Windows Search, macOS Spotlight) can interrupt the communication between Archicad and the BIMcloud / BIMcloud Basic. In the settings of the above-listed applications add Archicad and its folders to the exception list. Make sure to schedule 3rd party backups to run outside of working hours.
Antiviruses, firewalls, backup or any other monitoring applications (e.g. Windows Search, macOS Spotlight) tend to scan all files in real time, which can cause huge performance issues on the server side. Turn off file indexing and add the Projects and Attachments folders to the exception list in your antivirus / firewall settings.
Use a dedicated disk (or if it is possible, a dedicated computer) for BIMcloud / BIMcloud Basic and another one for the file server.
Please Note
BIMcloud / BIMcloud Basic and a File Server are highly I/O intensive applications that tend to regard the data storage as their own. If you host both on the same computer, this could lead to conflict over resources, with the result that neither application can work efficiently.
Make sure that the server computer meets the system requirements: see the Recommended Hardware for BIMcloud / BIMcloud Basic article for further info. Improve the hardware resources if necessary.
Software and hardware issues in the network infrastructure can cause trouble as well. Make sure the driver of the Network Interface Card is up-to-date. Verify the hardware side: check network cabling and test the performance of the Network Interface Card by copying a large file to the server computer through the network.
If you still experience the above issue, please contact your GRAPHISOFT support representative. For the investigation Archicad FastLogger files and BIMcloud log files might be necessary.
we had this happen a few days ago, using apple M1 Macbook pro.
Can anyone she any light on this situation ? thanks in advance.
We're also experiencing this issue on the M1 Macbook Pro. If anyone could shine light on the issue it would be greatly appreciated. Many Thanks.