BIMcloud warnings are getting out of control

[Patrick M]

here is a small sampling of the t/w warnings I have been trouble shooting the past week. This feels like something is broken... or theres something else at play here (my tinfoil hat is on pretty tight right now). And these are about 1/4-1/2 of what I've been sent:

 

  

  

  

 

[jamesMorris]

Which step I should take next?

My reseller is also my support provider, called IDC.
I have spent literally hours talking to the head of support.

They won't give me any contact to GS HQ. 

Maybe you @Laszlo Nagy  can escalate this issue to the right person?

Resellers can escalate issues to GS HQ if needed.

According to them, they did escalate this issue to GS HQ, but HQ found nothing.

This is the most frustrating part, in my opinion. I have wasted so many hours, sent so much information and data— for what? "We found nothing, case closed"

I mean, something in your software triggered that pop-up.

Can't you find out why? Or log what is causing it?

I would also be fine with the answer "we don't care and won't investigate any further". At least then I know to no longer wast my breath. 

[Laszlo Nagy]

@jamesMorris 

All I can promise is that I will include this in my weekly summary to GS HQ.

But I cannot promise to act as a support person and I cannot give you (or anyone else) a direct contact to anyone within GS.

The primary contact of users is still their local reseller so you should talk to them again, if needed.

[jamesMorris]

That is disappointing to hear. 

In case you change your mind, please feel free to reach out to me. 

I personally won't talk to my reseller again. It makes zero sense!

This is an issue that needs debugging from a software developer.

My local reseller is, well a reseller and not a developer.

There is absolutely nothing they can do in that case, besides relay it to HQ. 

I don't blame them for that. 

What really would help is some kind of github issue page or a section in this forum where developers are actively participating. But yeah, that is work.

[Patrick M]

todays sampling. (no one else is in the file)

and here's a few attempted uploads with no direction or clarification on the issue or how to resolve it:

   

[Patrick M]

they say "if it aint broke, don't fix it"...
well, it appears to very much be broke... can we get a fix?

[jamesMorris]

this post was moved.

[Laszlo Nagy]

I have moved these posts to the proper thread.

[Patrick M]

  This one user has lost 2 hours of work 2x today already... they are doing a s/r every hour, and every s/r fails to go through. 

[torben_wadlinger]

We have this error from time to time, too. Just click the Save-Button and everthing is fine and try s/r again later. From my point of view this some kind of network issue (nic, cable, switch, router, dns, dhcp). If you receive this error message just keep the window open and try to connect with the bimcloud manager via browser and have a look at the license tab - just to rule out a license problem.

@GRAPHISOFT PLEASE give more information in the error message window (complete log)! We do the same when AC chrashes.

[Patrick M]

daily reminder; people are losing work and losing faith in the software every time they see this.
this can't be how the software was designed to opperrate!