BIMcloud warnings are getting out of control

[Patrick M]

here is a small sampling of the t/w warnings I have been trouble shooting the past week. This feels like something is broken... or theres something else at play here (my tinfoil hat is on pretty tight right now). And these are about 1/4-1/2 of what I've been sent:

 

  

  

  

 

[Patrick M]

if basic t/w opperations require an IT expert to trouble shoot and repair, it is bad software design. And even then, I'm not seeing any deep IT solutions that work.
the software works, or it doesn't. And all too often, it just doesnt work.
...
here's todays contribution to t/w fails and lost work:

 

[torben_wadlinger]

Installing and maintaining a (Windows Server based) network is no easy task. The fact that someone is using Archicad doesn't make him or her an architect. For that reason basic knowledge in network technology and how all the different gears are fitting together is essential. Because it's called "bimcloud basic" doesn't mean it's easy.  

But hey, at least my bimcloud network ist up and running without issues. And it's accessible from within and from outside. I tried to help and support. I'm really no GS-fanboy anymore, but at last I try to be fair. I don't know how "exotic" your hardware or network is. But I know that it took a lot of work to get my office to that technical level to have single-sign-on for all self-hosted services (file server, cloud, calendar, email, contacts, BIMcloud, ...) on every platform and any device.

Now, I'm tired of this discussion because it leads to nowhere.

[torben_wadlinger]

And using static IP's instead of setting up a proper domain name system is a sign of what?  

Sidenote: this old IT "pro" has a functioning IT-Infrastructure. And a working BIMCLOUD-System without errors. I tried to help you. But obviously you have everything under control. So it is GS fault. That's is the only explanation.

[Patrick M]

Torben, I'm not trying to pick a fight. I'm not trying to say that you aren't helping. I'm glad you have the IT experience to make it work for you. 
But I do have to say, it IS GS's fault if the software requires 20 years of IT and network know-how to make their tool work. I'm sorry, but how many people driving a porsche are certified porche mechanics.
I get that you are out of the convo. I do appreciate the feedback and attempts at finding a solution; and you are right, the discussion is leading nowhere. I have an IT team, a very capable one. I don't know what it takes to make this work, my IT team doesn't know what it takes to make it work. But in my 20+ years of using Archicad, I have not run into this much unreliability in their tools.
example; here is the 2nd t/w issue today from one of my designers. Maybe it IS my fault; I am admittedly not an IT expert. And I'd wager, maybe aside from you, most other Archicad users are not either.

[Algimantas Kuprenas]

I would try to play with file copy of file:

1. Remove all Libraries and see if file works/syncs.
2. Delete Publishers and see if file works/syncs

3. Delete All Layouts and see if file works/syncs

4. Delete All drawings and see if file works/syncs

5. Delete atributes and see if file works/syncs

6. Delete all 3D elements and see if file works/syncs

7. Delete all 2D elements and see if file works/syncs.

This helps me to catch things that crashes BIMcloud or ArchiCAD file. Recently it was issue with newly created layouts that they were lagging a lot, but only several Layouts caused lag. I removed them, created again and everything started to work properly.

[jamesMorris]

But hey, at least my bimcloud network ist up and running without issues. 

Good for you, I guess?

I am not suffering from the latest local network privacy bug from macOS 15. 

What value do I bring to the table, by going into an Apple forum and saying "works on my Windows machine"?

Not much.

I tried to help and support. I'm really no GS-fanboy anymore, but at last I try to be fair.

And I do appreciate it. But—please don't take this the wrong way—don’t you think that GS and I, as IT professionals, have already tried the solutions you suggested?

Those are the very first basic troubleshooting steps. I truly am thankful you brought them up, but I can’t help feeling that, like GS, you seem unwilling to consider that this might actually be a software bug and not just user error.

Your certainty about where the issue lies (IPv6) comes off as a bit arrogant, to be honest. That’s what I meant by “victim blaming.” It’s hard to pinpoint exactly, but there's this general vibe that everyone’s trying to shift the blame onto the user—because GS is somehow a coding goddess who couldn’t possibly introduce a bug.

I don't know how "exotic" your hardware or network is.

Since this is the main tool used by the company I work with, we’re running the most basic setup imaginable. Seriously, it cannot get any more straightforward: Supermicro hardware, Intel CPU, bare metal install, Windows Server, no LACP—just a plain old Intel i350 copper NIC. No LDAP, no DNS, nothing fancy. It’s as vanilla as it gets.

KISS—Keep It Simple, Stupid.

And using static IP's instead of setting up a proper domain name system is a sign of what?  

As sign of that the IT admin ruled out one potential issue by replacing the A and AAAA record with a static IP 😉

Sidenote: this old IT "pro" has a functioning IT-Infrastructure.

And a working BIMCLOUD-System without errors. I tried to help you.

I have a strange feeling that you may have taken some of my previous remarks personally—and if so, I want to be clear that wasn’t my intention at all.

Rest assured, I manage multiple functioning IT infrastructures, and I also have a working BIMcloud Basic setup. The issue I’m referring to is limited—affecting just 2 out of 30 users, and even then, only occasionally (it hasn’t happened at all this year so far).

But obviously you have everything under control.

Yes I do, thank you. 

So it is GS fault. That's is the only explanation.

Yes! Thank you for getting it—because that’s exactly the point I’ve been trying to make. Even if the error ultimately lies on my side (which is entirely possible), the fact remains that GS can’t identify why or how their software is causing that pop-up.

And let’s not forget—we’re talking about their closed-source, proprietary software, not some open-source community tool. That makes it their responsibility to either diagnose the issue properly or design their software in a way that clearly communicates what’s going wrong. I can't access their code! I can't set a break point to debug what is causing that issue. That is on them.

Thank you for bringing that up—that’s precisely what I’ve been trying to explain to them and this forum for over a year now.

[Allyn]

We only just started to have this issue last week, and it has now happened 3 or 4 times on the same project to different people working in teamwork. We haven't been able to get the error to go away and are having to save out a pln and reshare the teamwork project, often meaning someone loses their work since its being simultaneously worked on and one person can't share their changes. Archicad users for over 15 years and the last five years have been the worst with warnings, run arounds and lack of fixes. We're current with updates and we're on their current server. Fast internet speed as well. The odd thing is it isn't giving the warning on all projects, we could have two open and one won't send changes and the other will. Which seems to eliminate all of the potential warnings in this message. 

We did receive this link from the support desk and they recommended to save out the issue file and do a repair and reshare. We're a small company and don't have an IT department so issues like this cause a lot of overhead and disruption to our workflow, it's unfortunate how common these issues are becoming. And I am shocked to see how many other people are having this issue and there isn't more support around it. 

 

 

[jamesMorris]

@Allyn This isn't odd for this error, we also have it only on certain projects and even only with certain users.

Another evidence that it has probably nothing to do with the setup but is a bug from ArchiCAD or the Bimserver. 

[Patrick M]

here's one that has popped up 3x this week in 3 different projects. No direction, no hints, no intel on what is causing it... 

 

[Karl Ottenstein]

A link to a log file would certainly be expected there… not sure how they expect the user or the programmers to diagnose this otherwise.   I feel your pain, Patrick.