BIMcloud warnings are getting out of control

[Patrick M]

here is a small sampling of the t/w warnings I have been trouble shooting the past week. This feels like something is broken... or theres something else at play here (my tinfoil hat is on pretty tight right now). And these are about 1/4-1/2 of what I've been sent:

 

  

  

  

 

[ryejuan]

what version of Archicad are you guys using?

[torben_wadlinger]

Hi Nick! Thanks for your effort to put this issue to a higher priority.

As a german, I am known to be a little rude. Therefore: are you kidding me? This thread has 80 comments and nearly 10k views. It's more than half a year old and it is not the only thread of this kind. You have a similar thread on the german forum.

These and other problems are known by GS for years. While I am writing this there is an open ticket about crashing AC while updating bimcloud-hotlinks.

GS is ramping up the costs, so: get into gears!

[torben_wadlinger]

26, 28

[ryejuan]

for the version 28 did you use the global libraries?

[jamesMorris]

Hi Nick,

Thank you very much for your response. I am very happy that somebody is finally taking care of this issue. And I really appreciate that you promise to do better and monitor this forum more. My experience from other software products showed me that forums only thrive if employees are interested in engaging with their users and not because they have to.

The forum is one aspect; the other more important one is your support.

I have 0 options to contact Graphisoft directly! The link you posted tells me to contact my local Partner. For Switzerland that is the company IDC.

I probably sent +30 mails to IDC, and had many very long calls, over a timespan of over a year!

And just to be very clear, I don't blame IDC for this. But somehow apparently this issue never trickled down to you guys? Or did it and you just did not take it seriously?

I think you should contact IDC, analyze this case and try to figure out together how to do better next time.

Another thing that was really frustrating was that I was unable to get any contact details from you guys, nor did anyone ever contact me. 

I get that first-level support is here to catch 95% of the cases, but if I am unable to get second-level support after many, many hours, it is just a very bad experience. 

And not just for me, also for IDC. They basically had to play as an email relay server. This is frustrating and expensive for all parties involved. 

Really looking forward to your response. 

Best regards, 

James

[torben_wadlinger]

nope, and it is clearly a bimcloud-network problem. @jamesMorris and I had tense discussions on this forum about the root of this problems (plural!) but we both agree the main reason is the bimcloud.