Graphisoft Cloud Services Hosting - Vulnerable or not?

[Karl Ottenstein]

Today's continuing problems with Amazon Web Services (AWS) hosted apps, services and sites made me curious about where/how Graphisoft's various cloud services are hosted and how secure they are from interruption - which could be an issue when projects are on deadline.

I think Graphisoft uses Microsoft Azure services?  I read that some financial institutions utilize multiple cloud service providers so that if one has a problem, they can switch over to the other to maintain service.  Probably expensive, but curious if Graphisoft does anything like that?

https://www.theguardian.com/technology/2025/oct/20/amazon-web-services-aws-outage-hits-dozens-websit...

[Antonio_ClavelArqu]

After the last two license access failures, we have switched to personally assigned licenses. We still have a couple of extra licenses for colleagues who use it more sporadically.

Even so, connection failures remain a major problem. We were considering trying bimcloud SAAS, but we are going to stick with our local server for the time being.

[Tamas Gaspar]

Dear All,

Let me share you a statement from the VP of Customer Support of Graphisoft, giving some insights about what happened and what we do to prevent this in the future.

If you had the freezing Archicad issue due to named cloud licenses, please contact your local support who will help you with collecting the necessary logs and forward them to Graphisoft support for further investigation.

Thank you,

Tamás Gáspár

[Barry Kelly]

@Tamas Gaspar ,

Am I correct in my assumption that named (allocated) licenses are better in this situation than floating?

I know floating license must always have a stable internet connection.

Does that apply to a stable cloud sever connection as well?

I am hoping to switch our office to 29 next year and would like to know if using allocated or floating licenses is better.

I like the floating because they automatically reset back to company pool after Archicad is closed.

But if allocated is more stable I will use that.

I wasn't affected by this outage now because we are still using 25 with the hardware keys.

Barry.

[Eduardo Rolon]

All my other apps that have floating licenses, Rhino, Adobe, Enscape, Autocad, Affinity… can handle this problem without any issues and the most "expensive" and critical one does not. GS licensing system is unacceptable.

BTW I am like @Barry , still holding to my hardware key…

[jl_lt]

for personal experience, having everything in the cloud and dependent of internet is never a good idea, but the opposite is also true. dont know if it also applies to licenses

[Erwin Edel]

We currently run all the way up to 29 on hardware license (codemeter on our server). From what I understand AC30 should also still work with hardware license.

You only miss out on the AI thing AC29, from what I can tell.

AC27 still seems preferable over even AC28, based on me actually reading these forums again and seeing bugs with AC28 still after more than a year of it being out. Switching from 25 to 27 was pretty easy and smooth for us, but support for 27 will drop once 30 hits...

[Tamas Gaspar]

Hi @Barry Kelly,

In general, named licenses are less exposed to Internet connection and 3rd party dependences, so I would assign all the full-timer employees named licenses. I would suggest keeping the floating licenses for part timers, temporary colleagues or trainees, who don’t work every day. With this, the effect of such issues can be minimized.

However, we are working on making all the services more and more stable, and less dependent from 3rp party solutions, it is good to have an emergency plan for worst case scenarios on the BIMcloud side as well. We suggest having the daily automatic project backup enabled in the BIMcloud application, and also having a BIMcloud basic set up on one of the machines. So, if an unlikely scenario happens, and the BIMcloud SaaS is not available, the office can continue working on the backups with the BIMcloud Basic.

Regards,

Tamás

[jl_lt]

I guess that will be one of the few benefits of this suscription model: all the resources go (or should go) to mantain just one version, that is, the current version, instead of having to mantain and patch multiple versions. All this should result in more stable software at all times.

[Lingwisyer]

Till they inevitably botch something when it goes live, whether intentionally or accidentally...

[Erwin Edel]

I dread the day when all I can do is work in the latest version of AC...