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Teamwork articles


How to Configure Snapshots to an External Storage

As a new licensed feature, available from BIMcloud 2019.1, BIMcloud Server offers to save snapshots to an external folder (e.g. company file server or backup server). This article presents how to utilize this new feature in your workflow. WARNING: Sn...

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Failed to create Project or Library snapshot

Applies to: BIMcloud and BIMcloud Basic v22, v21, v20, v19 The project or library snapshot creation failed. Possible reasons based on the frequency of occurrence Available data storage is low Check the available space on the data store where the BIMc...

BIMcloud Basic upgrades to BIMcloud automatically

Applies to: BIMcloud Basic 2018.2 and 2018.2.1 Please Note This issue is fixed in BIMcloud 2019.1. Install the update and make sure both BIMcloud Basic and all connecting Archicad clients are restarted after the Downgrade process. In certain cases th...

LDAP synchronization failed

Applies to: BIMcloud Possible reasons based on the frequency of occurrence Missing email address Every user must have an email address in BIMcloud. This is a requirement even if the users are coming from an active directory. Verify in your active dir...

BIMcloud Backup Guide

Related versions: v18 and newer Backing up your BIMcloud is essential to avoid data loss and minimize the time needed in case of a disaster recovery. Your backup can also be used for moving the Teamwork Projects and Libraries or even the entire insta...


Start and Stop BIMcloud manually

There are two options to Start or Stop BIMcloud manually (the results are the same in case of both options): Using the BIMcloud tray icon. Directly starting or stopping the services of BIMcloud. Start and Stop BIMcloud components using the BIMcloud t...

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Archive locations of BIMcloud and BIM Server logs

Logs locations of BIMcloud 18, 19, 20 and 21 WindowsmacOS BIMcloud Manager log files C:\Program Files\GRAPHISOFT\BIMcloud\BIMcloud Manager\Logs BIMcloud Manager data files C:\Program Files\GRAPHISOFT\BIMcloud\BIMcloud Manager\Data BIMcloud Server log...

BIMcloud logs and diagnostic data

General BIMcloud logs locations The following folders contain log and database files that are useful for troubleshooting. WindowsmacOS BIMcloud Manager log files C:\Program Files\GRAPHISOFT\BIMcloud\Manager-\Logs BIMcloud Manager data files C:\Progra...

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