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Teamwork articles

Articles

BIMcloud Basic Does not Pair Manager with Server

After installation of BIMcloud Basic, BIMcloud Server does not show up as an available Server on the Manager web interface. Pair BIMcloud Server to BIMcloud Manager manually Follow these 3 steps: Upgrade BIMcloud Basic to BIMcloud - this is a complet...

Failed to create Project or Library snapshot

Applies to: BIMcloud and BIMcloud Basic v22, v21, v20, v19 The project or library snapshot creation failed. Possible reasons based on the frequency of occurrence Available data storage is low Check the available space on the data store where the BIMc...

BIMcloud Basic upgrades to BIMcloud automatically

Applies to: BIMcloud Basic 2018.2 and 2018.2.1 Please Note This issue is fixed in BIMcloud 2019.1. Install the update and make sure both BIMcloud Basic and all connecting Archicad clients are restarted after the Downgrade process. In certain cases th...

LDAP synchronization failed

Applies to: BIMcloud Possible reasons based on the frequency of occurrence Missing email address Every user must have an email address in BIMcloud. This is a requirement even if the users are coming from an active directory. Verify in your active dir...

Archive locations of BIMcloud and BIM Server logs

Logs locations of BIMcloud 18, 19, 20 and 21 WindowsmacOS BIMcloud Manager log files C:\Program Files\GRAPHISOFT\BIMcloud\BIMcloud Manager\Logs BIMcloud Manager data files C:\Program Files\GRAPHISOFT\BIMcloud\BIMcloud Manager\Data BIMcloud Server log...

BIMcloud logs and diagnostic data

General BIMcloud logs locations The following folders contain log and database files that are useful for troubleshooting. WindowsmacOS BIMcloud Manager log files C:\Program Files\GRAPHISOFT\BIMcloud\Manager-\Logs BIMcloud Manager data files C:\Progra...

BIMcloud Upgrade Failed

Affected versions: BIMcloud 19 and 20 and BIM Server 21 on Windows | ID: #233778 Issue The process of upgrading your BIMcloud or BIM Server to a BIMcloud version 21 may fail due to inaccessible files or insufficient permissions to certain folders. In...

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