I note the new forum seems to log users out quite quickly due to inactivity, and worse than this, it has no failsafe protection against data loss due to these time outs, and gives the user no visible warning or even reason to guess that they have been logged out when it happens (after all, the user's logged in profile avatar remains visible at top right)
I have several times been logged in and reading a thread, perhaps leaving the forum open while attending to one of the constant stream of small tasks every user must juggle while online (such as answering the phone or an important email), then composing a message or reply to the forum, only to be directed to the login page when hitting the 'post' button.
On logging in again, I am not returned to the thread, and when I manually do navigate my way back to that thread, all my typing has gone.
This is clearly not ergonomic behaviour, and because there is no indication whatsoever that I have been logged out mid way through composing a post, there is little I can do to defend against this hostile behaviour except copy pasting every post to a separate text file as a backup, before hitting 'post'.
This is not just a browser shortcoming - I have hosted and operated two different browser based forum platforms myself, neither of which were subject to this problem; by administrator setting, timeout can be made quite long, or users can generally simply remain logged in until they explicitly log out, or close the browser window.
It is not as if we are disclosing our bank account numbers or other critically sensitive information here, where viewing by someone without an account might actually have consequences.
Forum administrator, can we please ditch this behaviour? (also, can you please provide a direct 'Contact Us' link for more efficient communication over real or apparent forum bugs - for obvious reasons)
@Paul King wrote:
can you please provide a direct 'Contact Us' link for more efficient communication over real or apparent forum bugs - for obvious reasons
This was posted in the FAQ tread:
“17. I have a question which is not mentioned above. How can I get help?
Feel free to send your questions or concerns to us on email@example.com and we will try to answer you as soon as possible.”
I didn’t intend for that to be a “spoiler“, but I’m going to with it.
That would require the user to know about the FAQ (there is no landing page link to that either), and to have memorized its contents, and to not be experiencing a bug or problems accessing the forum content in the first place!
The question mark icon in the upper right corner will take you to the Help page which includes the FAQ as well:
Thanks - found it.
That said, being two steps removed from default/expected location, and at the end of a list, it would take someone a bit of committed searching (and a bit more faith than I had, that it even exists!) to find that 'Contact Us' link...
Yes! Being forced to log in repeatedly is a pain in the backside. I think this used to be the case with the (separated) GDL forum at one time, until the setting was changed.
Admins, could you please allow us to remain logged in until we explicitly log out (or let it be a user-preference if that is at all possible).
This was reported by other members and moderators as well, and of course, we see it too. At the moment we are investigating this issue and working on a solution.
I would like to ask all of you to be patient until we find the right solution.
Customer Engagement Expert, Community Admin
A further user hostile behaviour is the login dialog.
This appears to block browser from remembering user credentials, forcing the user to remember and retype username and password every time, or log in to a password manager to retrieve this information every time - adding unnecessary inconvenience to the process of accessing the forum.
If this was a banking website, I would applaud such behaviour, but because forum discussions are effectively in the public domain, there are no privacy concerns addressed by a login dialog that prevents browser password retention - this dialog really only needs to exist to identify the user who is posting, collect activity statistics and act as a barrier to spam bots.