2010-03-06 09:10 AM
2010-04-30 09:06 PM
2010-05-02 07:26 AM
sityu wrote:Unfortunately i think everyone is so jaded with Graphisofts attitude towards these forums they cannot be bothered talking about the issues anymore.
I started a topic about this problem last fall (I wrote some concrete suggestions.). Unfortunately nothing happened.
sityu wrote:IMO official forums are one of the most important customer feedback resources available to software developers today. Graphisofts on-the-ground representation seems to be really terrible in many parts of the world. Who knows if this is a resourcing issue or just bad choices (like having exclusive resellers in certain countries). But really developing a strong online presence and making use of it (e.g a proper wish-list system like AUGI has) would do wonders for Graphisoft. Its just a wasted opportunity at the moment. Unless Graphisoft deems your firm worthy of being listened to (in the form of direct contacts) then you may as well be shouting into the wind with their current online representation.
I think a complete change is needed in the manner of gshq about the possibilities, the role and the importance of web. And this needs a brand new web strategy, also. I know, it costs money and needs human resources; but I think it's not the thing to save money (before it gets too late).
2010-05-03 08:29 PM