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Wishes forum

Email the crash reports to the user

James Murray
Advisor

If the user submits the crash report, and checks the Privacy Notice box, and gives their email address, the bug reporter should email the bug ID to the user. Then it's easy to forward the email to tech support.

 

I have it on good authority that crash reports are ignored on an individual basis. The only value comes from emailing tech support, which requires recording the bug ID, and composing an email from scratch. So, save me a step, and create an email that is easy to forward.

James Murray

Archicad 25 • Rill Architects • macOS • OnLand.info
1 REPLY 1

Minh Nguyen
Graphisoft
Graphisoft

Dear James,

 

Thank you very much for sharing your great idea! I totally agree that it would be great if we can follow this. On the other hand, I'm not sure how the Privacy Protection act will require in this scenario.

Anyhow, I'm glad to say that we took notice and we have added this Wish into our Wish database.
(For future reference, you can refer to it as IDEA-4484)

 

I hope we see this get implemented in the future.
Have a great day!

Best regards,
Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

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