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How to change email address?

jostan
Contributor

10 REPLIES 10

Noemi Balogh
Community Admin
Community Admin

Due to the Single Sign On option, you are not allowed to change your email address here (even if it is an available option - unfortunately this is a limitation of the platform we can't hide it), so we recommend to not modify it. I'm not sure now if you can modify it within your Graphisoft ID profile, but may worth a check.

Noémi Balogh


Customer Engagement Expert, Community Admin

DGSketcher
Mentor

@Noemi Balogh This may not be an uncommon problem! I am using an outdated email for my GS ID, but thankfully I still have control of the domain. Given this is the new community forum then perhaps it would also be a good place to let users know how to change their email in the GS Ecosystem for forums, support & licensing etc.

Apple iMac macOS Big Sur / AC24UKI (most recent builds)

Noemi Balogh
Community Admin
Community Admin

@jostan & @DGSketcher : I did a little research and the good news is that you can update our e-mail address for your Graphisoft ID.

Steps:

  1. Visit https://graphisoftid.graphisoft.com and log in with your current account
  2. Go to the "Change email" page
  3. Enter your new e-mail address and Save changes

Disabling Single Sign On is not possible, but I hope the possibility to change your email address is a solution for your issue.

Noémi Balogh


Customer Engagement Expert, Community Admin

hpenbeoglu
Contributor

This is very disappointing.

 

Even if I used my personal GS IDs, somehow it is now connected to an office email address which won't be available in the future. Right now it's connected to the license account so I can't change it. Will I be able to change my email address (used here) before leaving the company?

BIM Manager, Architect in the UK | AC11-AC24
Macbook Pro 16" 2.4 GHz 8-Core Intel Core i9 - 32 GB RAM - 512 GB SSD

jostan
Contributor


@jostan wrote:

@Noemi Balogh Is there a way for us to change our profile name on the forum? 


If you want to change your User Name, send a private message to me or another Admin, and let us know what User Name you want to change it to. Then, we will change it for you.

....................................................................................................
Laszlo Nagy, Lead Moderator, Community Admin
Get Archicad Tips at https://twitter.com/laszlonagy
AMD Ryzen 1700X CPU, 48 GB RAM, NVidia GTX 1060 6GB, 500 GB NVMe SSD
2x28" (2560x1440), WIN10 PRO ENG, AC20-AC25
Loving Archicad since 1995

hpenbeoglu
Contributor

How can I reassign my existing Archicad-talk account with another GS ID which causing the wrong email problem?

BIM Manager, Architect in the UK | AC11-AC24
Macbook Pro 16" 2.4 GHz 8-Core Intel Core i9 - 32 GB RAM - 512 GB SSD

Sorry, I might don't understand you fully. Did you merge your Archicad Talk account with a GSID account already?

Because if it is not connected yet, then it's easy and you can find help here: https://community.graphisoft.com/t5/What-s-new/Sign-in-to-Graphisoft-Community/td-p/304245

 

But if you already connected, then the only way is to change your email within Graphisoft ID:

  1. Visit https://graphisoftid.graphisoft.com and log in with your current account
  2. Go to the "Change email" page
  3. Enter your new e-mail address and Save changes

If you have license connecting to it and you go from one company to another, then what I would do is changing my email address for GSID on the last working day at your current company, when they probably will remove you from their company pool anyway.

Noémi Balogh


Customer Engagement Expert, Community Admin

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