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3D Window Explore Spazzes Out

Gerard Leonor
Participant
our current Work From Home Setup for the office is using a work VPN & logging onto our office workstations via Window Remote Desktop Connection.

the one thing I found, on day one, is that when i go to the 3D window, start Exploring, & the moment I look
around with the mouse, the view spazzes out.
"Spazzes out" is a scientific term. i was about to describe something that involves John Lennon & whatever he had while writing Lucy in the Sky with Diamonds & Walter White, sitting next to him, with a fresh pack...but i'll spare people with my futile attempt at humour.

link below is a video that shows the experience.

https://1drv.ms/u/s!AgnwiRVSv3c_la43vh-nm5yUYpcZEw?e=DhdP9z

the last 7 or 8 seconds is me trying to move the mouse 1mm per 2 seconds to try & calm the camera down 42,000 notches...

i hope the link works. i think you may have to download it -- no preview, unfortunately.
AC22 | Win10 | 64 bit | 16Gb RAM |Intel i7 8700 @ 3.20Ghz
1 ACCEPTED SOLUTION

Solution
Lingwisyer
Virtuoso
Video played fine in my browser.

WRDP does not support OpenGL... which AC kind of needs... I did have occasional success launching AC via TeamViewer before swapping back to WRDP. Not sure if it is related, but I had the same thing happen in both AC and Lumion. Had to change the method I was remote accessing...



Ling.
AC18-23 AUS 7000
Self-taught, bend it till it breaks.
Win10 | E5620 x 2 | 24GB | K2200

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15 REPLIES 15

Solution
Lingwisyer
Virtuoso
Video played fine in my browser.

WRDP does not support OpenGL... which AC kind of needs... I did have occasional success launching AC via TeamViewer before swapping back to WRDP. Not sure if it is related, but I had the same thing happen in both AC and Lumion. Had to change the method I was remote accessing...



Ling.
AC18-23 AUS 7000
Self-taught, bend it till it breaks.
Win10 | E5620 x 2 | 24GB | K2200

View solution in original post

Gerard Leonor
Participant
figures...
i was hoping it wasn't something to do with an email from our IT people regarding OpenGL issues & Remote Desktopping...
thank you.
AC22 | Win10 | 64 bit | 16Gb RAM |Intel i7 8700 @ 3.20Ghz

Lingwisyer
Virtuoso
Apparently, it is also only an issue for non-Quadro cards...
AC18-23 AUS 7000
Self-taught, bend it till it breaks.
Win10 | E5620 x 2 | 24GB | K2200

Erwin Edel
Mentor
I've had similar issues with Nvidia Quadro QPU and RDP.

We are trying to run AC local and share our network license with VPN, but it's still a work in progress on the IT side of things.
Erwin Edel, Project Lead, Leloup Architecten

www.leloup.nl





ArchiCAD 9-24 NED FULL

Windows 10 Pro

Adobe Design Premium CS5

Jp1138
Expert
I´ve seen a similar behaviour with Chrome Remote Desktop and Teamviewer using Archicad and also Twinmotion. I think it´s related to the way mouse input gets to the origin computer. In Archicad the problem only arrises with the Explore view, but at least I can orbit perfectly on a normal 3dview. In twinmotion it´s also very dificult to move using the subjective view. Right now I don´t think it has anything to do with Opengl, at least with Chrome or Teamviewer.
ARCHICAD 24 SPA
Windows 10

Lingwisyer
Virtuoso
TeamViewer worked fine for me. My issue with TeamViewer was how it handles continuous key presses... ie. no magic wand...
AC18-23 AUS 7000
Self-taught, bend it till it breaks.
Win10 | E5620 x 2 | 24GB | K2200

Jp1138
Expert
Yes, I think that was the one real problem we had with Teamviewer. Works ok in Chrome remote desktop, though.
ARCHICAD 24 SPA
Windows 10

tlodge
Newcomer
By the sounds of it there isn't a solution to this "spazzing out" where employing VPN to office PC?
User since the plotmaker days.
ArchiCAD24 UKI 64-bit,
Windows 10 64-bit, 128GB RAM, Intel Xeon E5-2640 V4 CPU OC @3.4GHz, NVIDIA Quadro M4000 (8GB), Intel 750 NVMe

Lingwisyer
Virtuoso
tlodge wrote:
By the sounds of it there isn't a solution to this "spazzing out" where employing VPN to office PC?

It is less the VPN, more the program used to read information over that VPN. The main issue here is that Windows Remote Desktop Protocol does not support OpenGL.



Ling.
AC18-23 AUS 7000
Self-taught, bend it till it breaks.
Win10 | E5620 x 2 | 24GB | K2200

alexandregrignon
Participant
We also encountered problems in 3D with the same type of connection (VPN + Remote Desktop).

We fixed it by updating the NVIDIA graphics drivers.

Gerard Leonor
Participant
i'm wondering if anyone who uses the 3D mouse made by 3DConnexion has any spazzing issues with the 3D window. i can't do my usual 3D flythrough exploration of my model when i'm working from home because of the constant spazzing out of the window when i activate the 3D Flythrough, but with the 3D mouse, the Flythrough isn't even activated & you can still explore the model.

https://www.amazon.com.au/3Dconnexion-SpaceMouse-Compact-3D-Mouse/dp/B079V4PXYD/ref=sr_1_5?dchild=1&...

also, i did you guys a favour by already searching for "3D mouse" on Amazon & finding the link to the exact product. you're welcome.
AC22 | Win10 | 64 bit | 16Gb RAM |Intel i7 8700 @ 3.20Ghz

Erwin Edel
Mentor
3D exploration does not work at all with remote desktop.

It's not related to your 3DConnexion device. I get the same problems with a 'normal' mouse.

The problem has to do with the way OpenGL is supported (or lack thereof) through remote desktop.

The workaround from AC23 onwards (I think?) is to press J for Joystick. Which will but a circular dot on your screen to control the turning of the camera.
Erwin Edel, Project Lead, Leloup Architecten

www.leloup.nl





ArchiCAD 9-24 NED FULL

Windows 10 Pro

Adobe Design Premium CS5

Erwin Edel
Mentor
I will add that using the joystick mode is a poor substitute for the productivity I have with exploration on a non remote desktop setup in the office.
Erwin Edel, Project Lead, Leloup Architecten

www.leloup.nl





ArchiCAD 9-24 NED FULL

Windows 10 Pro

Adobe Design Premium CS5

Lingwisyer
Virtuoso
Try out Parsec. I have had none of the issues I have had with WRDP or Teamviewer. Video compression is also much better with Parsec vs Teamviewer.



Ling.
AC18-23 AUS 7000
Self-taught, bend it till it breaks.
Win10 | E5620 x 2 | 24GB | K2200

Gerard Leonor
Participant
thank you -- i understand that the 3D Explorer doesn't work because it's OpenGL that messes up.
but my follow-up question was regarding the use of the 3D mouse peripheral & whether a user, working from home & remote-desktopping into their workstation, is able to use it to explore the 3D window as smoothly as 3D explorer without having to activate the function & just by simply using the peripheral.

TL;DR

is there anyone with a 3DConnexxion 3D mouse that's used it at home while remote-desktopping into their PC at work? how has their experience been?
AC22 | Win10 | 64 bit | 16Gb RAM |Intel i7 8700 @ 3.20Ghz

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